“Although” ….
makes a generalization
introduces a contrast
makes an additional point
indicates cause and effect
“As a result” refers to …..
a generalization
a contrast
cause and effect
additional point
“Consequently” …..
indicates cause and effect
makes a generalization
makes an additional point
introduces a contrast
“Furthermore” ……..
makes an additional point
indicates cause and effect
introduces a contrast
makes a generalization
“However” …..
introduces a contrast
indicates cause and effect
makes an additional point
makes a generalization
“On the whole”….
makes a generalization
introduces a contrast
indicates cause and effect
makes an additional point
…………, women are more attracted by spa holidays than men.
Although
As a result
On the whole
However
……cultural tourism attractions are part of our marketing mix, some of them don’t generate much money.
However
As a result
On the whole
Although
A hotel manager needs to …………administrative work everyday
check_box do
take
make
finish
Action plan, resource pack, brochure and interactive displays are impotant in ……..
Taking part in meetings
Festvials
Cultural tours
Planning and exhibition
As a reponsible travel organization, we undertake……
Reducing
Reduce
to reduce
All of these above
Ask open qu…. that the other person can’t answer yes or no
check_box questions
quick
quote
quotation
Avi tourism is a ……….
Cooking tour
Birdwatching tour
None of these above
Photography tour
Cultural visitors spend almost twice as much as city-break visiotors. …………, many overseas visitors cite “history/culture” as a motivation for visiting our country.
However
Furthermore
As a result
On the whole
Culture consists of ….
beliefs
ways of thinking
All of these above
customs
Culture refers to heritage of a nation like ….
music
architecture
literature
All of these above
Cut into the bone means…
check_box Reduce to a minimum
For almost nothing
In the near future
Slow down
details/ you/ the/I/ all/if/ mind/ check/ again/ do?
If you do mind I check all the details again?
If I check all the details again do you mind?
Do you mind if I check all the details again?
Do you mind I check if the details again?
Example of Verb + infinitive is …..
All of these above
Mind
Decide
Postpone
His clothes were ……. for a waiter. He wore jeans and a not very clean T-shirt
dishonest
honest
inappropriate
appropriate
Hotel managers usually ……….. the daily staff briefing
check_box attend
have
go to
meet
I am getting used to …..
travel to the jungle
to trevel to the jungle
A % B
traveling to the jungle
I appreciate ……..
Your help
Your helping me
You help me
Your helping me and your help
I’ll give her your message.= I’ll ………. your messasge
get through
get back
put you through
pass on
I’m trying to put you through means….
I’ll give her your message
I’m trying to connect you now
One moment, please
I’ll contact you again soon
If you are a hotel manager, you need to ..…
check_box All of these above
have excellent business sense
be energetic
be quick-thinking
Imagine ……… out under the stars in the Sahara Desert
to sleep
All of these above
sleeping
sleep
In a meeting:-Let’s make a start, shall we?- ……………………
Is there any other business?
The aim of the meeting is to duscuss …
What do you think about it?
Do I take it we are all in agreement?
In our country, it is ………… to address older people by their first name
impolite
friendly
unfriendly
polite
In the morning, the hotel manager …………breakfast arrangements
check_box check
do
attend
review
In this tour, you can contribute to the community.
Slum
Space
Cooking tour
Photography tour
In this tour, you can experiment with new recipes
check_box Culinary
Genealogy
Space
Slum
It’s been a long day, …….?
check_box hasn’t it?
isn’t is?
didn’t it?
will it?
L…. more than you talk. Look the other person in the eye- don’t look around the room.
check_box Listen
Like
Link
Look
Look! ………… I have a busy day tomorrow.
check_box I’m afraid I have to fo
Why don’t we go
Let’s go
I will go now
Make sure that the people who call the customers are polite and unaggressive. What type of getting feedback is it?
phone survey
focus group
direct questions
feedback on the website
Mass tourism …………
Have low profit margin
Is for large tourist reorts
Is for big number of tourists
All of these above
Mass tourism is ……
Expensive
For about 12 tourists
None of these above
For 200 tourists
Mass tourists often stay in ….
Homestay
International hotel chain
International hotel chain and Larger tourist resorts
Larger tourist resorts
me/ credit/is/ you/ could/ what/ card/ tell/ number/ your?
Could you tell me what is credit card your number?
Could you tell me what your credit card number is?
Could you tell me your credit card what number is?
Could you tell me what is your credit card numer?
My battery is nearly flat = My battery has ……..
got through
looked into
passed on
run out
Niche tourism …………………..
All of these above
Have high profit margin
Is for small group of tourists
Is for small businesses
So, that was an interesting talk, ….?
check_box wasn’t it?
hasn’t it?
isn’t it?
didn’t it?
Some examples of Verb + ing are…
Consider and take risk
Take risk
Want
Consider
The atmosphere was ……………. The reception didn’t smile or speak to me when I walked past and nobody offered to help me with my bags
friendly
welcoming
unwelcoming
unfriendly
The museum staff are still on strike. …………., we have had to cancel all visits.
Although
However
On the whole
As a result
The staff are hard-working and highly ……
check_box motivated
motivating
rewarding
rewarded
Their primary motive is visiting a cultural destination and the result is intense experience about history and cultural heritage. They are …..
Sightseeing cultural tourists
Casual cultural tourists
Purposeful tourists
Chance discovery cultural tourists
There are ………main types of cultural touirsts
7
4
5
6
There is a strong ……. aspect of running a hotel
check_box theatrical
theatrically
theatre
theory
They have no cultural reason when visiting a destination but feel excited by culture and have intense cultural experience.
Sightseeing cultural tourists
Chance discovery cultural tourists
Casual cultural tourists
Purposeful tourists
They have no cultural reasons even visit some cultural sites. They don’t understand or appreciate these sites. They are …….
Chance discovery cultural tourists
Casual cultural tourists
Incidental cultural tourist
Sightseeing cultural tourists
They visit a destination for a cultural reason but has general interest in it. They are ……….
Chance discovery cultural tourists
Casual cultural tourists
Sightseeing cultural tourists
Purposeful tourists
They visit cultural attractions but have weak interest in travel and prefer other pursuits. They are ….
Purposeful tourists
Sightseeing cultural tourists
Casual cultural tourists
Chance discovery cultural tourists
This tour helps you to find your family history
Slum
Space
Culinary
Genealogy
To check everyone agrees, you say: …………..
Do we all agree? and Is that decided then?
The first item on the agenda is …
Do we all agree?
Is that decided then?
To conclude the meeting, you say………………
I think we’ve covereded verything
Is there any other business?
All of these above
So to sum up
To introduce another topic, you say: “……”
Can we move on to …?
Do we all agree?
The aim of the meeting is ..
The first item on the agenda is …
Type of cultural tourists depend on …
The result of their visit
Their money
Their purpose
Their purpose & The result of their visit
What do you say to strike a conversation?
check_box I don’t think we’ve met before & We haven’t been introduced
It’s been a long day, isn’t it?
We haven’t been introduced
I don’t think we’ve met before
What does a hotel inspector check ?
check_box All of these above
Room serive
Reservations
Rooms
What does a hotel inspector check ?
check_box All of these above
staff
Reception area
Restaurans
What is a good way to reward employees?
Time
Voucher
Experience
Money
What is good about “Focus group”?
It makes customers feel part of the team
All of these above
Hotel can obtain good qualitative date
Information can be detailed
What is the special feature of culinary tour?
None of these above
You can see animal in their natural environment
You can see the earth
You can learn with top class chef
What is the special feature of extreme tour?
check_box You can go to the Arctic
You can see the earth
You can learn with top class chef
You can see animal in their natural environment
What is the special feature of genealogy tour?
You may discover your ancestral homeland where you don’t speak the language
You can go to the Arctic
You can learn with top class chef
You can see animal in their natural environment
What is the special feature of slum tour?
You can dive under the ice
You can see animals in the naural habitats
You can get used to being weithless in the space
You can contribute to the community
When a hotel inspector checks the restaurants, he makes sure …….
check_box All of these above
Asked if customers enjoyed the meals
Speed of service
Clean cutlery and plates
When a hotel inspector checks the rooms, he makes sure …….
check_box Rooms are clean and tidy & Erything is in place
Erything is in place
Rooms are clean and tidy
Staff offers help with luggage
When a hotel inspector checks the staff, he makes sure …….
check_box They are polite & They are friendly
Clean and tidy
They are friendly
They are polite
When inspecting …….., they must be clean and tidy with en-suite facilities and everything is in place
check_box Rooms
Reception area
Restaurants
staff
When inspecting …….., they must be polite, friendly and use name of guests
check_box staff
Restaurants
Reception area
Rooms
When making a presentation, you should ….
check_box Greet the audience & Speak clearly
Read from script
Speak clearly
Greet the audience
When making small talk, ………… people to each other. Make an effort to remember names and use them
check_box introduce
talk
shake hands
take
When making small talk, offer your ………….. so that the other person doesn’t have to remember it
check_box card
passport
key card
ID
Why do many tourists like Niche tourism?
It is not crowded and You can have friends of same interests
You can have friends of same interests
It is cheap
It is not crowded
Why does business travel decrease?
check_box Cuts in travel budget & Restrictive company policies
Limited overnight stays
Cuts in travel budget
Restrictive company policies
Why does business travel increae?
check_box Economy picked up & Company no longer chase cost
Company no longer chase cost
Restrictive company policies
Economy picked up
Why is “customer is always right”?
check_box All of these above
They make business for your hotel
It is good business ethics
It sets as standard for the staff
Why should you smile while you are talking with customers?
It raises your voice
All of these above
It makes your sound friendly
It makes your sound warmer
You act as one of a group of customers with special needs, such as a person in a wheelchair or someone whose first language is not English and see how you are treated. What type of getting feedback is it?
Mystery guest audit
Staff interaction
Direct questions
Phone survey
You can dive under the ice in this tour.
Wildlife
Extreme
Culinary
Slum
You can see the animals in their natural environment.
Wildlife
Space
Extreme
Cooking tour
You can view the plane from a distance of 300 km.
Wildlife
Cooking tour
Extreme
Space
You use this type of getting feedback because there can be a great difference between what we think people want and what people really want
Direct questions
Feedback on the website
Staff interaction
Focus group
You/in/would/ filling/ me/ this/ for/ mind/ form?
Would you filling in this mind form for me?
Filling in this form for me would you mind?
Would you mind filling in this form for me?
Would you mind filling for me in this form?
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