__________ is something that you are not able to understand, explain, or get information about (mystery)
Clue
Story
Mystery
Secret
__________ is the period of time when a king or queen rules a country
check_box Reign
Government
Control
Manage
__________ is the set of bones that supports a human or animal body.
check_box Skeleton
Support
Framework
Stem
_____spirit contributes to the well-being of the Bhutanese people.
high
sports
strong
community
A _______ is a place that is interesting to see and visited by many people
destination
supermarket
trading center
sight
A _______ is a thin book that gives information or advertises something.
leaflet
guide book
flyer
brochure
A flight attendant needs excellent communication skills in order to _______ with people from other cultures.
interact
talk
play
meet
A tour guide needs to be ___ in order to help and entertain tourists
check_box energetic
talkative
patient
organized
A/ an_______ can be a popular place to visit or an activity to do.
stop
sight
destination
attraction
As _____ from my CV, I speak both English and French fluently.
it is mentioned
you can note
it is written
you can see
At the end of check-in, the receptionist asks if the guest needs assistance with ____
transport
luggage
credit card expiry
currency exchange
Basic ______ skills are useful if a passenger gets a health problem on the plane.
flying
professional
medical
organizational
Bhutan is located in a _______ part of the Himalayas.
busy
remote
near
far
Bhutanese men wear a long _______ while the women wear the kira
robe
vest
trousers
shirt
Both business and leisure travellers expect ________ guest rooms with flat-screen TVs or docking stations for portable music players.
traditional
president
expensive
hi-tech
Despite of being ______ at the start, tourism jobs involve a lot of good opportunities for career developments.
check_box low-paid
high-paid
interesting
well-paid
Edinburgh Castle stands a testimony to the indomitable spirit of the _______.
English
Scots
Irish
Welsh
Entrance to the tower costs £5 for adults and £4 for children
check_box Entrance
Entry
Arrival
Gate
Excuse me, where is the rest room? - _________
check_box I’m afraid there aren’t any toilets here
Go ahead but no flash please!
That’s an interesting question
Sure, you can go shopping
Good ______ skills help a travel agent effeciently make bookings online.
communicational
sales
IT
customer service
Happiness, the environment and health are _______ to the Bhutanese.
important
unnecessary
useful
expensive
Having excellent ___ skills is essential to a travel agent
team-working
sales
orgianizational
first aid
Hotel guests are unhappy if the funiture _____ old
looks
goes
see
are
Hotel guests may complain if hotel facilities don’t _____ their expectations
check_box Meet
call
say
see
How do you end a covering letter if you know the name of the recipient?
Yours faithfully
Yours truly
Your sincerely
Yours sincerely
I have _____ in working for an international hotel.
2-years experience
2 years experience
2 years’ experience
2-year
I’ll _______ your reservation until 6 p.m. hold
check_box hold
stop
cancel
identify
In order to satisfy all kinds of visitors, VICs have to diversify their _____
maps
services
brochures
opening hours
Many people consider working in tourism as a __________ option before they find jobs in other industries
lifetime
short
temporary
permenant
Many tourism workers find it unstable to work on __________ contracts
daily
short-term
open
long-term
Many visitors still prefer face-to-face _______ with VICs professionals.
check_box contact
conversation
speech
talk
My _____ include working on the front office schedules and supervises the staff.
performances
responsibilities
jobs
work
New employees at hotels can earn a ______while they are learning practical skills
salary
bonus
scholarship
money
Of which architectural style is Santa Maria del Mar?
check_box Gothic
Roman
Mayan
Medieval
On-the-job _______ is one of the benefits for new tourism staff
support
benefit
education
training
Para Aifport is spectacular but also _______ to land in.
scary
crazy
funny
easy
Please note that mobiles are not __________ inside the museum, so turn yours off.
check_box allowed
promised
given
protected
Some _____ can show you are listening if you can interrupt the guest’s complaining.
Nods
smiles
claps
handshakes
The fact that you never know what to ______ at work makes working in tourism interesting
hope
expect
overcome
see
The Tourism _______ of Bhutan is responsible for Bhutan’s tourism.
Department
Communitee
Council
Organization
The tourism work is often ______; every working day is different.
check_box varied
tiring
boring
easy
There are complaints about _____ events like overpriced items on the bill.
purposeful
unexpected
expected
intended
Tourism workers should have good a physical condition since the working hours are sometimes __________.
short
endless
nonstop
long and hard
VICs _______ visitors to see local sights and attractions
force
call
ask
encourage
VICs _______ tourism to all kinds of visitors
check_box promote
bring
give
advise
VICs often _______ visitors with free maps and travel information.
send
provide
give
offer
Visitors can get _______ from hotel reception, taxi drivers, or shop assistants.
check_box information
money
advise
tour
Visitors to Bhutan have to pay a/an _______of $165 to $200 per day
shopping fee
tourism tax
entry fee
tip
What does a businesswoman want from the hotel?
Laundry service
a play ground
baby-sitting
a cot
What does the receptionist do when do check-in for hotel guests?
Say their room number out loud
Call the reservationist for the reservation information
Address the guest by name
Don’t ask for any deposit on the room
What does the travel agent say when confirming details?
Actually, it’s Jane, not Jan
Yes, that’s correct
Can I just check your travel dates?
Is that E for English?
What does the travel agent say when correcting details?
Yes, that’s right
Is that P for Professional?
Can I just check your departure dates?
Actually, it’s Mile, not Mike
What does VFR stand for?
Visiting foreign relatives
Visiting friends and relatives
Visiting friends’ relatives
Visits for relatives
What is a growth market for inbound tourism in the USA?
China
India
Brazil
Australia
What is a hotel service?
In-room safe
toiletries
hair-dryer
express check-out
What is an advantage of all-inclusive packages?
check_box They’re easier for the traveler to organize
They are personalized to meet their own requirements
They are not appropriate for more adventurous travelers
They involve a lot of work for travel professionals
What is NOT a hotel facility?
fitness centre
24-hour front desk
swimming pool
business center
What is NOT a main sector of tourism industry?
Food & beverages
Events & conferences
Travel agent
Transportation
What is NOT a main sector of tourism industry?
Travel trades
Attractions
Accommodation
Restaurants
What is NOT a main sector of tourism industry?
Accommodation
Attractions
Recreation & entertainment
Festivals
What is NOT a popular reason for travel?
Holidays
VFR
Dating
Business
What is NOT a popular reason for travel?
check_box Refuge
Religious reason
Health
Recreation
What is NOT an emerging market for inbound tourism in the USA?
check_box South Korea
China
India
Brazil
What is the second most popular destination to foreign tourists in the USA?
Concerts
Zoos
Parks
Restaurants
What is the second most popular destination to foreign tourists in the USA?
check_box Parks
Museums
Shops
Theaters
What is the top region for international tourism?
check_box Europe
Oceania
America
Asia
What is usually included in package tours to a beach resort?
check_box Transport
babysitters
hire of sports equipment
beach umbrellas
What kind of tourism is the most popular in the world?
Inbound
Outbound
Domestic
International
What makes Cancún Mexico’s leading destionation?
check_box Sandy beaches
Volcanoes
Gothic architecture
Cold water
What should a candidate mention in a covering letter?
check_box Relevant qualities and skills
Expected salary
Gossips heard about the company
Irrelevant qualifications
What should you do when dealing with tourists’ questions?
check_box Make sure you understand their questions
Give them inappropriate information
Ignore the questions if you don’t know the answers
Give them a negative comment on the question.
When did you say Park Güell was declared as a UNESCO World Heritage Site?
check_box In 1984
In 1987
In 1986
In 1985
When was the Tower of London built?
check_box In 1078
In 1978
In 1068
Where do most foreign tourists to the USA spend a third of their money?
in theatres
In retail stores
in restaurants
in parks
Which country is the world’s top destination?
Canada
Thailand
China
France
Which is a UNESCO World Heritage Site in London?
check_box The Royal Botanic Gardens at Kew
Stonehenge
London’s Eye
New Town
Which is NOT a popular retailer and brand with foreign tourists in the USA?
Levi’s
McDonald’s
BBQ
Ralph Lauren and Diesel
Which is NOT a room facility?
safe
iron
pool
Shower
Which is NOT a tourist attraction in Barcelona?
check_box Stonehenge
Gothic Quarter
Parc Guell
Camp Nou
Which is NOT a tourist attraction in Cancún?
check_box Central Park
Maritime museum
Acuario Interactivo
Maya Museum
Which is NOT a tourist attraction in London?
check_box Gothic Quarter
Tower Bridge
Maritime Greenwich
Westminster Palace
Which is NOT an attraction in Peru?
Machu Picchu
Lake Titicaca
Cusco
Camp Nou
Which is NOT Barcelona’s Must-see attraction?
check_box Old Trafford Stadium
Parc Guell
Olympic Stadium
Gothic Quarter
Which noun can’t be used with ‘noisy’?
staff
guests
Blanket
air-conditioning
Which noun can’t be used with ‘shabby’?
check_box Bill
front desk
furniture
room
Which step is done after the others at the check-in?
ask for the guest’s passport
Say what floor the room is on
Check the reservation on the computer
wish the guest an enjoyable stay
Which step of the followings is done first at the check-in?
Give the key to the guest
Ask for a credit card as a deposit
Confirm reservation details
Ask the bellboy to escort the guest to the room
With Wi-Fi _____ in hotels, visitors can get information 24/7 using their mobile devices.
communication
transaction
interaction
connections
You have to use the tickets by 12 PM because they are not valid in the afternoon.
legal
useful
valid
available
You should show that you understand the situation and the guest’s _____.
emotion
Feeling
attitude
temper
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