1. Why is the introduction phase considered crucial in a tour guide's presentation?
It ensures that everyone is punctual for the tour.
It helps to know if the tourists have prior experience.
It sets the stage and mood, forming tourists' first lasting impression.
It allows the tour guide to assess the group's physical fitness.
According to the context, what practical skill are students learning aside from cue cards?
How to create tour itineraries
How to identify tourist behavior patterns
How to build customer service strategies
How to gather current information for tourists
According to the text, what is a key factor to consider when selecting sites for a walking tour?
The accessibility of the sites by car
The number of tourists expected to attend
The proximity to the tour meeting point
The variety of interests catered to
Cue card should be used as?
check_box Reader for the commentary
Business cards
Reminders for commentary
The only source of information to give commentary
For a successful tour conclusion, what is suggested regarding refreshments and souvenirs?
Hand out complimentary drinks and gifts
Speak about the history of these items
Show them where these can be found
Avoid mentioning them to keep the tour short
How can a guide make their voice heard at a distance without shouting?
By speaking faster
By standing closer to the audience
By using a microphone
By projecting their voice
How should a tour guide deal with complaints from tourists?
check_box Listen carefully and try to make changes
Ignore the feedback completely
Be dismissive and move on
Argue with the tourist about the complaint
How should a tour guide use facial expressions?
check_box Change expressions to reflect the story being told
Only smile throughout the tour
Frown to show seriousness
Maintain a neutral expression at all times
How should a tour guide use their attitude during the introduction?
check_box Smile and be enthusiastic to set the mood
Act disinterested to avoid distractions
Maintain a serious demeanor to command respect
Be silent to keep tourists attentive
How should guides manage interactions with other guides and groups in the museum?
check_box Adjust timing based on other groups' positions
Disregard any timing considerations
Always follow behind other groups closely
Ignore other groups entirely
How should students approach their self-evaluation forms?
Casually and quickly
With seriousness and honesty
By focusing on their commentary
With help from peers
How should the itinerary for a museum tour be organized?
Randomize to avoid predictability
Arrange it by color of the exhibits
Order it based on exhibit popularity
Compile it in chronological order to enhance understanding
How should theoretical subjects like Buddhism be presented during a tour?
With detailed historical accounts
By distributing printed leaflets
By showing symbols on the pagoda
Through lengthy verbal descriptions
If a tourist gets lost, what's a recommended action for the tour guide?
Retrace the route taken
Begin another tour
Ignore the situation
Send the rest of the group ahead
If the sound system fails during a tour, what action should the guide take?
check_box Speak slowly and loudly
Whisper to conserve energy
Ignore the issue entirely
Cancel the tour completely
What breathing technique is suggested in the text to help with voice projection?
Inhale so the abdomen expands while shoulders remain still
Raise shoulders with each breath
Inhale through the mouth quickly
Take shallow breaths to stay relaxed
What gesture is important to avoid, as it may be considered rude?
Smiling at a joke
Waving your hand side to side
Pointing to an object of interest.
Lifting your middle finger upwards
What is a benefit of the limited space on cue cards?
It requires memorization of every detail mentioned
It allows for complete speeches to fit on a card
It leads to disorganized note-taking
It encourages concise note-taking
What is a benefit of watching your own videotaped tour guide performance?
It makes the commentary more interesting
It increases the number of tourists on your tour
It improves the quality of your voice
It helps identify bad body language habits
What is a common reason that problems occur during tours, according to the text?
check_box Problems are often due to causes beyond the tour guide's control
Problems are always caused by tourists
Tour guides frequently misunderstand directions
Tour guides create problems on purpose
What is a crucial part of the interaction between a guide and tourists?
Standing closer than 1 meter
Staring at tourists for attention
Looking into the air while speaking
Pointing at objects to clarify what is being discussed
What is a key suggestion for planning a successful museum tour according to the text?
Include every object on display in the tour
Use personal anecdotes more than factual insights
Select a few interesting objects representing a cross-section of exhibits
Let tourists freely select their own objects
What is a recommended way to avoid the problem of boredom on a tour?
Shorten the tour to prevent fatigue
Use a loud and clear speaking voice.
Remain silent to maintain mystery
Allow tourists to lead the group
What is a suggested method for a tour guide to employ in the case of bad weather?
check_box Bring supplies and give advice
Continue without any changes
Cancel the tour immediately
Ignore the weather conditions
What is advised before leading a museum tour?
Write a script solely based on online reviews
Visit the museum to know the displays and plan the tour
Host an online preview of the museum content.
Memorize the museum's map to avoid mistakes
What is advised when preparing commentary content?
check_box Introduce new information beyond what's in guidebooks
Rely solely on popular tourist guidebooks
Focus only on facts and dates
Avoid any mention of personal stories
What is an essential element of good posture that helps in strengthening your voice?
Keep your hands in your pockets
Cross your arms over your chest
Lean casually on one leg
Stand with feet slightly apart and knees relaxed
What is an example of what NOT to say when concluding the tour?
"I hope you enjoyed the tour."
"Feel free to ask more questions."
"That's all."
"Please visit again soon."
What is an ideal group size for a walking tour to ensure safety and control?
check_box A maximum of 15 people
More than 20 people to allow more interactions
Fewer than 10 people to minimize group enjoyment
At least 25 people for a more lively atmosphere
What is considered uninteresting according to the guidelines in the text?
Facts tourists can see themselves without extra details
Information on unique Asian artifacts
Descriptions through the five senses
Traditions specific to the location
What is emphasized more than the commentary itself during the session?
Accurate historical facts
Body language and dealing with tourists
Voice projection
Use of digital tools
What is expected from students after their video-taped session?
To fill out a self-evaluation form
To memorize their performance
To review the video with tourists
To edit the video for length
What is needed for clear pronunciation according to the text?
Speaking slower than usual
Repeating sentences
Proper use of tongue and lips
Using simpler words
What is NOT mentioned as a main point about cue cards?
How to prepare cue cards
The history of cue cards
What are cue cards
Practising with cue cards
What is one benefit of using cue cards according to the text?
They allow guides to speak more freely
They remove the need for practice
They enhance tourists' listening skills
They ensure an exact script is followed
What is one key aspect of positioning mentioned in the context?
Always wait for the group to be together before you speak
Always lead the group by walking faster
Always speak without checking if everyone is present
Always stand with your back to the group
What is one of the key actions suggested at the conclusion of the tour site?
Ask tourists for order before they leave
Provide directions to the restrooms, souvenir shop, and bus
Organize a group photo at the entrance
Announce the next tour's starting time
What is one of the main causes of tour groups losing connection with their guide?
Tour guides talking too slowly
Failing to hear or understand the guide
Not having a detailed map
Too many stops along the tour
What is one way a tour guide can demonstrate they are listening?
check_box By nodding during conversations with tourists
By remaining silent the entire time
By walking away while being spoken to
By only asking questions
What is one way to handle an instance of drunkenness during a tour?
Help by providing more drinks
Avoid bringing supplies
Ask the person to leave the tour
Do nothing and ignore it
What is suggested about eye contact during guiding a tour?
Stare at one tourist for the entire tour
Avoid eye contact to maintain focus
Make eye contact with each tourist for at least 1 second
Make brief glances at tourists occasionally
What is suggested to leave a positive final impression on tourists?
Give them a detailed recap of the tour
Offer to start the tour again from the beginning
Provide a list of historical dates
End with a joke or humor
What is the impact of a tour guide being too relaxed?
Tourists feel encouraged and excited
It causes tourists to leave the tour immediately
Tourists might feel the guide is not serious about their job
It makes the tourists feel extremely bored
What is the main objective of the trainees' lesson regarding building a commentary?
To focus on sensory experiences for tourists
To make commentaries longer for educational purposes
To create interesting and well-organized commentaries for tourists
To only provide historical facts to tourists
What is the main purpose of a good conclusion in a tour?
To affect the tourist's memory of the tour positively
To ensure tourists know where the exit is
To ensure all questions from the tourists are answered quickly
To introduce new topics for the next tour
What is the main purpose of using a cue card?
To ensure you memorize every detail
To provide complete sentences for speeches
To aid in remembering key points during a talk
To replace reading from a script
What is the main reason for not throwing cigarettes on the ground?
Cigarettes can lead to instant pollution of water
Cigarettes can harm the eco-system
Cigarettes might cause a fire hazard immediately
Cigarettes attract unwanted wildlife to paths
What is the most important reason for providing tourists with a map and itinerary?
check_box To ensure tourists know the route and schedule
To allow tourists to explore independently
To provide a souvenir for tourists to take home
To impress tourists with your professionalism
What is the primary reason for maintaining control over the tourist group according to the text?
check_box To ensure their safety and enjoyment
To explore new places more quickly
To increase the size of the group
To collect personal information
What is the purpose of the 'Umbrella Method' in group management?
To ensure the whole group can see it
To count the number of tourists
To signify a group's identity
To protect the group from rain
What is the recommended way for a tour guide to introduce themselves to tourists?
check_box Mention their name, spelling, meaning, and pronunciation.
Discuss their favorite tourist destinations
Provide a list of previous tours they have managed
Offer a detailed history of their personal life
What should a guide avoid doing while speaking in front of a tourist group?
Smiling and nodding
Speaking Vietnamese with others and then laughing
Pointing to the site mentioned
Leaning forward towards a speaker
What should a guide do at the end of the tour?
Thank the tourists and answer last questions
Summarize the entire tour again
Lead tourists to the next site immediately
Give a detailed history of the museum
What should a guide emphasize before entering the museum?
check_box Provide ground rules specific to the museum
Share personal anecdotes from other tours
Discuss the history of the museum
Talk loudly to the group
What should a tour guide always remember to explain when giving ground rules?
The guide's favorite part of the tour
Why it is important to follow the ground rules
The total cost of the tour
How many people can join the tour
What should a tour guide do after answering all final questions?
check_box Leave without waiting for the group to leave first
Collect feedback from each tourist
Lead the tourists to the parking area.
Announce the time until the next tour starts
What should be used to make a tour more captivating for visitors?
Detailed street maps
Numerical data
Historical timelines
Suspense techniques
What should students focus on during their video-taped presentations?
Their body language and interaction with the group
The commentary itself
The length of their presentation
The number of tourists they can guide
What should students include in their map reading exercise?
A drawing of the site
A list of guiding skills
A video of their map reading
A photocopy of their map with the route traced
What should tourists be provided with during a museum tour according to the guidelines?
Limit time strictly to guided sections
Offer only lectures without interaction
Give a chance to participate in guided workshops only
Allow some free time for self-exploration of exhibits
What should you avoid doing with local people and minorities in Vietnam?
Avoid taking photographs with them
Avoid sitting close to them in public transport
Avoid making negative comments or laughing at them
Avoid asking them questions about their culture
What should you do during the video taping practice?
Act out like a professional actors/actresses
Be as serious as possible
Try to look as though you are having fun
Bring the professional cameras and camera crew
What tone should be avoided when guiding tourists?
Friendly and humorous
Polite and informative
Clear and assertive
Like a military officer
When helping tourists cross the street, what should you NOT do?
Make sure there is not too much traffic
Cross in single-file
Stand in front of traffic with arms spread out
Politely ask tourists to move
When planning a walking tour, what is the primary consideration for choosing the streets?
The proximity to popular shopping areas
The presence of unique historical landmarks
The safety and interest for tourists
The availability of public transportation
When reviewing safety, how should tourists be advised to cross the street?
By running as fast as possible
Slow and steady, without sudden moves
In large groups, rushing across
In zigzags to avoid traffic
Where should a new section of the tour begin?
At a map or display for theme introduction
Near the museum's gift shop
At the café inside the museum
In front of the museum entrance
Which action does the text list as part of solving problems on a tour?
Ignoring the tourists and continuing
Changing the subject when necessary
Relying on tourist self-entertainment
Ending the tour abruptly
Which aspect is NOT mentioned as part of organizing the main body of the commentary?
Including complex technical details about structures
Moving from general to specific information
Discussing plans for future renovations
Arranging information in chronological order
Which behavior is recommended for guiding inside the museum?
check_box Project your voice quietly with gestures
Stand silently and hand out pamphlets
Discuss topics unrelated to the exhibits
Speak loudly without gestures
Which events are highlighted as being of special interest this week in the document?
Daily traditional markets
Regular school classes
Ordinary residential meetings
International football games
Which is a suggested method to make commentary appealing to various tourist types?
Emphasize emotions exclusively
Stick to cognitive information only
Use diverse information like facts, sensory details, and stories
Avoid sensory details to maintain focus
Which is a sustainability rule visitors must follow in Vietnam?
Take home a flower from the park as a keepsake
Dig for rocks that are buried to find treasures
Do not pick anything natural as souvenirs
Write your name on cave walls to record your visit
Which is NOT a recommended way to prepare cue cards according to the text?
check_box Using complete sentences
Making 'point form' notes
Choosing key words from main points
Numbering the cards with time notes
Which method is suggested for leading the group effectively?
The sprint method
The circle method
The pyramid method
The umbrella method
Which of the following is a key point for an End-of-Room conclusion?
Show them where souvenirs are located
Do a head count
Introduce the next topic briefly
Conduct a lengthy Q&A session
Which of the following is NOT a component of introducing the tour itself?
Setting meeting points for safety measures
Explaining the subject and content of the tour
Discussing the history of other tour guides.
Sharing the tour's itinerary details.
Which of the following is NOT a main point to look for in a video-taped tour guide session?
Natural body language
Use of electronic devices
Loud and clear delivery
Clear introduction
Which of the following is NOT a recommended technique for managing a walking tour group?
check_box Allowing tourists to explore independently
Walking backwards to monitor the group's progress
Establishing clear ground rules for the group
Keeping the group together throughout the tour
Which of the following is NOT a sustainable tourism practice mentioned in the text?
check_box Providing tourists with bottled water for hydration
Asking tourists to avoid purchasing products made from endangered species
Ensuring tourists do not litter on the streets
Encouraging tourists to buy local products
Which of the following is recommended when interacting with tourists, according to the guidelines?
Turn your back to them for more engagement
Pick your nose to show comfort
Touch tourists to build rapport
Use your hands to exaggerate gestures for clarity
Which of these should be done at both the End-of-Room and End of Tour conclusions?
Ask if tourists have any questions
Conduct a head count
End with a humorous anecdote
Give suggestions for other activities
Which practice is important when preparing with cue cards?
Writing all content in small print
Avoiding writing full sentences during practice
Completing cue cards before any practice
Practicing in front of a mirror
Which strategy is suggested in the text to solve the problem of boredom during a tour?
check_box Ask questions or make a joke
Provide written materials
Ask guests to leave the tour.
Increase the walking pace
Which technique helps keep the attention of tourists while speaking?
Speak quickly through all the information
Vary the volume and tone of your voice
Maintain a monotonous tone
Use only gestures to convey messages
Which type of information is considered interesting for tourists according to the text?
Vague generalizations
Common significant details
Anecdotes about famous people
Boring details
Why are cue cards considered essential for tour guides?
They replace the need for memorization completely
They help guides avoid embarrassing mistakes
They eliminate the need for any preparation
They ensure all tourists understand the commentary
Why are museums considered important attractions for tourists?
They provide free entrance to all visitors
They are often less crowded compared to other attractions
They offer interactive exhibits where tourists can participate
They offer insights into history and culture beyond what tourists might learn alone
Why is a walking tour considered a sustainable form of urban tourism?
check_box It allows tourists to explore cities while minimizing environmental impact
It depends on high technology for guiding tourists
It requires extensive transportation facilities to be effective
It is exclusive to only the wealthy and elite travelers
Why is ending the tour where it started beneficial?
check_box Tourists will easily know where they are
Allows for a final group picture opportunity
Ensures all tourists receive feedback forms
It helps in selling more souvenirs
Why is it important for guides to know more objects than those in the commentary?
To confuse tourists with too much information
To easily answer questions from tourists
To impress the other tour guides
To fill in time during the tour
Why is it important not to turn your back on the tourists?
To stay face-to-face and maintain engagement
To avoid being ahead of the group
To ensure you don't miss seeing other sites
To make sure they follow behind closely
Why is it important to organize commentary logically?
check_box To prevent tourists from becoming confused and losing interest
To ensure every tourist becomes a history expert
To fill the commentary with unrelated anecdotes
To impress tourists with sophisticated language
Why is it important to set a meeting place that is easy to find?
To mark the starting point of the tour
In case someone gets lost
To practice orientation skills
To follow a traditional routine
Why is it recommended to use simple, easy words when speaking to tourists?
check_box Many tourists may not speak English as their first language
It shortens the duration of the speech
Complicated words impress the audience more
It makes the speaker sound more knowledgeable
Why is monitoring the mood and reactions of tourists important while guiding them?
It helps in maintaining their interest and safety
It helps in reducing costs of the tour
It ensures the guide gets better reviews
It increases the speed of the tour
Why is problem-solving an important skill for tour guides, according to the text?
check_box Tours can't be perfect and often have issues that need resolving
Tours rarely face unexpected situations
Tourists always have many demands
Guides need to focus on historical facts only
Why is saying 'um' and 'uh' discouraged during speaking?
The audience enjoys hearing constant sounds
It shows impatience to continue talking
Silence is preferable when thinking
They help in maintaining a conversational rhythm
Why is video-taping important for tour guides?
It helps memorize the tour commentary
It allows guides to see themselves as tourists in their own group
It is used to prepare a script for guiding
It provides an opportunity to practice speaking in front of a camera
Why might cue cards help improve a speaker's presentation?
check_box They make the speaker appear more prepared and professional
They eliminate the need for practice
They ensure speeches are memorized word-for-word.
They make notes longer and more detailed
Why should visitors listen to the guide during a tour?
check_box To respect the guide and make it easier for others to hear
To prevent taking incorrect photographs at sites
To avoid paying extra fees during the tour
To keep the tour shorter than originally planned
Why should visitors not walk in restricted areas during the tour?
To prevent getting caught by security guards
To avoid damaging plants or nature
To avoid being attacked by wild animals
To avoid losing cell phone reception

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