30 minutes before the departure time, you come to the meeting point and contact the coach. The coach arrives after 5 minutes. The coach looks old, the Airconditioning (AC) system is not working well. The driver explains that the coach is still very good and it takes time for the AC to cool the coach. In this situation you should:
check_box Double check and inform the tour operator, suggesting that the coach should be changed
Ask the driver to fix the AC and pickup tourists as you do not have much time
Trust the driver and see the coach condition on the way. If it is not OK then you can ask to change the coach.
Do nothing as it is the responsibility of the tour operator who booked the coach not your responsibility
A flight using an airplane with 100 seats. 120 tickets were sold and confirmed, 120 passengers show up at the airport to check in.
This flight is considered: overloaded
This flight is considered: oversold
This flight is considered: overbooked
This flight is considered: overboarded
A flight using an airplane with 100 seats. 120 tickets were sold and confirmed, 120 passengers show up at the airport to check in.
Passengers will share seats so all 120 passengers can fit in
It is much likely that 20 passengers will be denied boarding
It is much likely that the flight will be cancelled.
The airline will arrange 20 extra seats
A flight using an airplane with 100 seats. 120 tickets were sold and confirmed, 120 passengers show up at the airport to check in. The passengers who are most likely to be denied boarding are:
check_box People who bought economy ticket and arrive on time
People who bought economy ticket and arrive early
People who bought full fare economy ticket and arrive on time
None of the above
A tour guide is NOT also called:
Tour operator
Tour conductor
Tour escort
Tour manager
About 1 hour before getting to hotel for checking-in, what should tour guide do?
Call hotel to confirm the booking and inform the group ETA
Call hotel to make reservation
Ask tourists not to decide who will stay with whom
Ask tourists to check their belongings to make sure nothing is left behind
According to road transportation law 2018: “driver is not allowed to work more than 10 hours/day and not allowed to drive for more than 4 hours continuously”. It means that you can plan to:
Pick-up tourists at 6 a.m, have 1 hour lunch break and finish the day by check-in at 6 p.m
Pick-up tourists at 6 a.m, have 1 hour lunch break and finish the day by check-in at 4 p.m
Pick-up tourists at 6 a.m, have 1 hour lunch break and finish the day by check-in at 5 p.m
Pick-up tourists at 6 a.m, have 1 hour lunch break and finish the day by check-in at 7 p.m
After checking in and going through security, you brought your group to the departure gate as specified in the boarding pass. It is now 09:00. Boarding is at 10:00. You should:
Keep talking to your tourists every 10 minutes to stay alert for delay, gate change, flight cancellation
Take a rest and give your tourists some privacy as they are now at the gate and the airplane is not going away
Keep asking ground staff every 10 minutes to stay alert for delay, gate change, flight cancellation
Keep checking the information screen for delay, gate change, flight cancellation
After reaching a new site after a long walk, tour guide should:
check_box B&C
Start giving commentary right away
Do head count to make sure everyone is there
Wait till everyone has arrive and then start the commentary
As a tour conductor you:
Change the itinerary if it is not logical
Change the itinerary if it is not logical and Change the itinerary if it is not so convenient to tourists
Follow the itinerary and make sure all sites in the itinerary are covered
Change the itinerary if it is not so convenient to tourists
As a tour guide you should take the benefit of which of the following as top priority
None of the options is correct
Tourists
Your country
Your tourism industry
Before starting the coach you are instructed to confirm the coach driver the itinerary, order of site to visit and agree on the route (way) to destination. You think that:
It is not good as driver may feel unhappy when being told what to do
It is a waste of time as knowing the way, the route is the job of drivers and they are trained to do that. Drivers’ job is to drive & It is not good as driver may feel unhappy when being told what to do
It is good because the driver may have different itinerary or may not know the way better than you do or have less experience than you
It is a waste of time as knowing the way, the route is the job of drivers and they are trained to do that. Drivers’ job is to drive you and your job is to give itinerary
Breakfast is included, and the hotel restaurant opens at 6:30 a.m., but your group leaves at 5:30 a.m. What is the best solution for breakfast?
Ask hotel to open the restaurant at 5:00
Ask hotel to prepare take-away breakfast boxes
Skip breakfast
Buy breakfast at the airport
Conditions for bacteria to develop include:
Protein, Alkaline pH, Moisture, Oxygen, Temp 4-60°C
Protein, Neutral pH, Moisture, Oxygen, Temp 4-60°C
Protein, Acid pH, Moisture, Oxygen, Temp 4-60°C
Protein, Acid pH, Water, Oxygen, Temp 4-60°C
For problem solving, the best strategies is to:
Distract the tourists’ attention
Find solution
Prevent problems from happening with careful preparation, planning and precaution
Blame problems on others
For security reasons, the lock recommended for luggage when traveling by air is:
A TSA Approved Luggage Lock
A CIA Approved Luggage Lock
A WTO Approved Luggage Lock
An FBI Approved Luggage Lock
How can a guide reduce risks of tourists getting lost?
check_box Conduct frequent headcounts
Provide detailed maps
Ask tourists to move quickly
Keep tourists close by using flags
How can tour guides make their commentary unique?
By avoiding questions
By using a monotone voice
By adding anecdotes and tailoring content
By following only the script
How can we revise the commentary?
check_box Fix technical aspects such as structure, timing, language
Delete or update content briefly
All of the answers
Add extra details, examples, topics
If arriving at the restaurant at 18:00 with a 19:30 show booked, meaning departure from restaurant is at 19:00, you should:
Ask the restaurant to serve all food at once
Call the restaurant to ensure tables and food are ready
Request that tourists finish eating by 18:55
E
A & B
If restaurant is booked and paid by tour company, tour guide should have:
List of restaurants to choose
Booking confirmation, Service voucher
Booking confirmation, cash advance
List of set menus to choose
If tour guide is in charge of booking restaurant, the booking should be made at least:
4 hours in advance
2 hours in advance
6 hours in advance
1 hour in advance
In doing time management you should:
check_box Plan time for travelling, sightseeing, photo taking, resting and refreshment, shopping, restroom
Plan time to make sure that you sleep at least 8 hours a day to keep you stay alert till the end of the tour
All of the above
Plan time to make sure that tourists sleep at least 8 hours a day to keep them healthy
In order to know if your tourists have arrived or not, you can:
Check with tour operator
All of the above
Check for information screen
Contact directly with tour leader/group leader if you have contact number or it is possible
In preparation before the tour, which of the following services need to be confirmed
Food & Accommodation
Attraction
Local guide
All of the options are correct
It is now 4:00 p.m. The restaurant is booked at 6:00. You have a night flight to another city that night. You have 3 more sites to visit. You only have time to bring your group to 1 site to give them detail commentary and time for taking photos and enjoy the site properly. In this situation you should:
check_box Prepare to give commentary about each site on the coach, show tourists best places to take photos at each site so that when you arrive at the site your tourists will only see the site, take photos and come back to the coach quickly. With that plan you can cover the 3 sites & Prepare to rush tourists gently and politely at the sites
Skip other 2 sites. Doing 1 site properly is better than bring your tourists to 3 sites in a rush
Prepare to rush tourists gently and politely at the sites
Prepare to give commentary about each site on the coach, show tourists best places to take photos at each site so that when you arrive at the site your tourists will only see the site, take photos and come back to the coach quickly. With that plan you can cover the 3 sites
It is now summertime; it is sunny and extremely hot; you are taking a long walking tour and have a baseball cap with you. Is it necessary to have a scarf?
True
False
It takes 4 hours to travel from the hotel to the first attraction. When should the tour guide start delivering commentary?
None of the answers
30 mins - 1 hour before arriving
1-2 hours before arriving
Right after travelling
Muslim (or Islamic) tourists always want:
check_box Halal foods
Vegetarian foods
Kosher foods
Dry foods
Names of passengers on e-tickets must be checked to ensure accuracy against:
List of passengers prepared and verified by tour operator
List of passengers prepared by air ticket agency
Guest’s passports or IDs
Information given by the group leader
On arrival at the restaurant, tour guide should:
Show tourists the way to the dining room
All of the above
Show tourists the way to the restroom
Confirm menu with restaurant and inform tourists
On arrival at the restaurant, tour guide should:
Show way to restroom
All of the above
Confirm menu and inform tourists
Show way to dining room
On long-haul tours, does the tour guide allow to stop on the way for guests to take pictures?
check_box Depends on the situation
Yes
Ask the tour operator
No
On the way to new destination, all tourists are tired and you give them time to sleep on the coach. While tourists are sleeping you should:
Talk quietly to tourists who do not sleep
Talk to driver to keep him awake and make sure the driver follows the agreed route
Take a rest but keep your eyes on the way
Take a nap (sleep) as well to recover energy to better do your job
Standard check-in and checkout time in hotel industry is:
12:00 noon check-out; 15:00 check-in
12:00 noon check-out; 14:00 check-in
12:00 noon check-out; 12:00 noon check-in
12:00 noon check-out; 13:00 check-in
The coach contract specifies that the inclusion is water, toll fee, parking. It means that:
There are water bottles in the coach (on board) and tourists can buy them
Tourguide has to pay for parking and toll fee for the road
Toll and parking are free
There are certain amount of free bottles of water for tourists
The coach has to stop in the middle of the road due to mechanical failure. It is now very hot. Your tourists are hungry and angry. They start complaining and shouting at you. In this situation, the first priority is to:
check_box Start collecting information about the incidents and think of the best solution & Show empathy to the group
Start collecting information about the incidents and writing report to your company
Blame the coach company for not doing good maintenance and letting it happen so that tourists do not shout at you and complain your company
Show empathy to the group
Start collecting information about the incidents and think of the best solution
The contract with coach company shows that the route to Ha Long shall be the express way but the driver says that National High Way 18 is the better route and he wants to take the High Way. In this situation you should
Follow tourists’ instruction to make them happy
Follow the contract
Use Google map to find the best route
Follow the driver as he has more experience
The day before checkout and departure, you should:
check_box All of the above
Check all rooms' accounts at the Front Office
Advise tourists to pack their luggage and pay all bills
Set the breakfast request if leaving early
The flight of your group is at 11:00. It is an international flight. Check-in counter opens 3 hours before departure, closes 50 minutes before departure, and the gate closes 20 minutes before departure. It takes 45 minutes to 1 hour to travel to the airport. Your tourists request to have as much time at the hotel as possible. It is not high season. You should plan the pickup at the hotel at:
07:00
08:00
06:00
09:00
The flight of your group is at 11:00. It is an international flight. Check-in counter opens 3 hours before departure, closes 50 minutes before departure, and the gate closes 20 minutes before departure. It takes 45 minutes to 1 hour to travel to the airport. Your tourists request to have as much time at the hotel as possible. It is now high season. You should plan the pickup at the hotel at:
08:00
07:00
09:00
06:00
The most important information needs to be checked to ensure accuracy when preparing air travel for a group is:
Type of airplane and number of seats
Air ticket number
Airline contact number
Name of passengers
The person who takes and guides a group of Vietnamese to another foreign country is:
Tour leader
Tour operator
Tour escort
Tour guide
To deliver the commentary successfully, the tour guide should:
check_box All of the answers
Use body language and voice techniques
Focus attention on the group
Know when to be quiet
To save cost with a small group of around 10 people travelling on a long journey, it is best to have
Onsite guide
Tour escort
Step-on guide
Drive and guide tour guide
Tourists need SIM card, as a friend you:
Buy at 100K and sell back at 150K
Buy at 100K and sell back at 100K and Buy at 100K and give as gift are correct
Buy at 100K and sell back at 100K
Buy at 100K and give as gift
Using umbrella method to give signal and to make it easy for tourists to see you in the crowd mean that:
check_box None of the above
You are not allowed to use flag
You are not allow to use any other object rather than the umbrella
You are not allowed to dress in a colorful way
What are arrangement requirements for the content of a tour commentary?
check_box Information should be arranged in a logical order and Timing should be considered in arrangement
Information should be arranged in a logical order
Timing should be considered in arrangement
No structure needed
All of the answers
What are the information requirements for the content of a tour commentary?
Not too much information
Information should be broad, deep, accurate
All of the answers
Information should be personalized
What are the language requirements for the content of a tour commentary?
check_box Use adjectives, folk verses, proverbs
Use a lot of slang and jargon
Use complicated words and sentences
All of the answers
What are the main sources of information for commentary?
check_box Guide book for each destination and site
All of the answers
Wikipedia
Google
What do the content of a commentary contain?
check_box Different kinds of information, activities, stories and anecdotes
General information about the activity, site, topic
All of the answers
Information of the itinerary
What do we need to plan before writing commentary:
All of the answers
Activities, timing, place of delivery
Topics and key information
Resource
What does tour guide not usually do when preparing before the tour
Preparing materials and equipment for the tour
Reviewing related documents for the trip
Going to hospital for personal hygiene check
Confirming services with suppliers
What don’t you need to plan for the tour
Time, location, duration for parking tour coach
Time, location, duration for breaks
Time, duration, and activities for each attraction, site
Starting & ending time for each day
What information do we need to identify to plan commentary?
check_box All of the answers
Tour itinerary
Tourist needs and interests
Type of tour
What information need to be reviewed when planning coach operation:
All of the above
Inclusion and exclusion (water on board, toll fee, parking, meal, accommodation…)
Tour itinerary and identify types of coach
Level of service
What is a key consideration when delivering information to international tourists?
check_box Consider their language and culture
Avoid cultural sensitivity
Use complex words
Speak faster
What is a key technique for effective storytelling?
check_box Using facial expressions and gestures
Including multiple characters
Using complex vocabulary
Speaking quickly to fit more information
What is a traditional source of information for tour guides?
check_box Books
Gaming apps
Personal opinions
Social media posts
What is an example of an active demonstration?
check_box Participating in a cooking class
Watching a chef prepare a meal
Listening to a guide explain a skill
Observing a silk-weaving process
What is NOT a step in the tour guiding process:
Practice guiding skill
Preparation
Arrangement of services (hotel, bus, restaurant, sightseeing..)
Conduct the tour
What is not usually included in the preparation for picking up tourists at arrival terminal:
Reviewing tour program and transportation schedule to identify when and where to meet tourists
Contacting tourists/tour leader/group leader in advance if possible
Preparing welcome sign board
Contacting and confirming accommodation, food services
What is the best approach to managing time during a tour?
check_box Use gentle reminders to keep on schedule
Skip unimportant attractions
Eliminate commentary
Push tourists to move quickly
What is the best time to bring your group to hotel for check-in to ensure that there are rooms available?
12:00 noon
14:00
17:00
13:00
What is the main purpose of team-building activities in a tour?
check_box To improve relationships and performance
To create individual achievements
To emphasize competition only
To entertain participants
What is the most important when confirming service with suppliers
Make sure that services were paid in full
All of the options are correct
Make sure that there is FOC for tour guide
Make sure that services match with itinerary given to guests
What is the purpose of warming up in storytelling?
To introduce new vocabulary
To make the audience laugh
To show all the props
To set the scene and atmosphere
What kind of information is the most important?
check_box Must-know information
Could-know information
Should-know information
None of the answers
What kind of room in hotel is most suitable for Businessmen?
Deluxe rooms
Suites
Superior rooms
Connecting rooms
What kind of room in hotel is most suitable for families when they are on tour?
Connecting rooms
Deluxe rooms
Suites
Superior rooms
What should be included in a commentary/activity file?
A list of historical dates
Budget summaries
Tourist feedback forms
Notes on timing, props, and delivery methods
What type of information is necessary to include in the commentary?
check_box Accurate and up-to-date information
Tourist gossip
Hypothetical facts
Only general knowledge
What type of online sources are considered more reliable for tour guides?
check_box Official tourism board sites
Wikipedia
Blogs
Social media
When a tourist asks about sensitive issues, the tour guide should:
Change the subject immediately
Provide official information and maintain a neutral stance
Avoid answering the question
Share personal opinions
When a tourist loses their belongings, what should the tour guide do?
Assist the tourist in searching and report to the authorities if necessary
Continue the program without intervening
Let the tourist search for their belongings themselves
End the program and take the tourist back to the hotel
When checking in at the hotel, what information should the tour guide collect from the Front Office to inform tourists?
check_box All of the above
Service time and location of restaurant
Complementary (free) items in the room
How to call from room to room
When delivering city-tour commentary, the tour guide should:
check_box All of the answers
Plan length of commentary carefully
Ask the driver to slow down at iconic places
Use short and clear sentences
When faced with a situation where a tourist has a stroke, the tour guide should:
Continue the tour and not intervene
Let the tourist handle it themselves
Take the tourist back to the hotel immediately
Call for medical assistance immediately and care for the tourist while waiting
When giving introduction about the destination what does tour escort need to include:
Shoppings and transportation in the tour program
Food and drink at special bars
Working hours of tour guide
Time zone and currency
When giving introduction as a tour escort, which of the following information is not usually included:
Introduction of the country/destination
Introduction of company rules for staff
Introduction of the vehicle (coach)
Introduction of the tour
When organizing materials and equipment for the tour, which of the following items should be placed in messenger bag
Tour confirmation, Tour program, rooming list
Gifts for all tourists
Rain jacket and umbrella
All of the options are correct
When planning a Gala Dinner, what is crucial for the tour guide to include?
check_box Music performances and team-building games
A detailed itinerary of the entire tour
Only team-building games
Extended meal time
When planning for a meal, the tour guide should ensure tourists have:
1 hour for eating & 90 minutes for the whole meal
1 hour for eating
90 minutes for eating
90 minutes for the whole meal
When planning for restaurant for the tour, you should choose the restaurant that:
Offers best free meals for guide and driver & Close to attraction or hotel
Food safety certified
Close to attraction or hotel
Offers best free meals for guide and driver
Close to attraction or hotel & Food safety certified
When planning for the meal, tour guide should make sure that tourists have:
A & B
1 hour for eating
90 minutes for eating
90 minutes for whole meal
When preparing materials and equipment before the tour you need to:
Look at items you need to use every day
Look at items that tourists usually bring on tour
Look at itinerary to know where to go, what to do, how the conditions on the way and at the destinations are
Look at items your tourists need to use every day
When solving problems in a tour you should NOT:
Ensure the accomplishment of the tour itinerary when solving problem
Balance the benefits of the group, individual tourist, company, partner, and tour guide
Set priority in finding solution
Ensure the legal safety for tour guide
Hide information of danger, discomfort, inconvenience in order not to make tourists scared
When someone gets lost in a walking tour, this person must always return to the place where the tour started and wait:
True
False
When talking about the rules during the introduction, the tour escort should:
Talk about all activities that are banned in the country/destination
Talk about all dangers that tourists may face in the country/destination and ask them to be very careful
Talk about general cultural and country's dos and don’ts
Talk about rules at every site, attraction that will be covered in the tour
When talking about the time zone during the introduction, the tour escort does not normally:
Ask tourists to adjust their watches to local time
Mention local time vs tourists' home time
Mention that all times announced in the tour will be local time
Mention that Jet lag due to time difference can cause serious problems
When tourists complain about the quality of service, the tour guide should:
Suggest the tourist leave the group
Ignore the complaint and continue the program
Oppose the complaint
Listen and find a way to resolve the issue
When tourists/tour leader see you, they usually:
Make eye contact with each other and smile
Wait for you to greet them first
Greet and introduce themselves first
All of the answers are correct
When welcoming guests as a tour escort, which of the followings is not necessary:
Detail information on the timing for each day of the whole tour program
Local time
Brief information of the whole tour itinerary and the detail itinerary of the first day
Currency
When you and your group go through Immigration and collect all luggage, it is best to exit the airport via the gate with the sign:
Things to declare
Nothing to declare
Baggage Claim
Arrival
When you are not experienced and first enter the industry, the best way to start is as a:
Tour escort
Greet and meet guide
Local tour guide
Onsite tour guide
When you arrive at the arrival terminal what you should do first is:
check_box Check information screen to make sure that you are at the right place
Look for the group or tour leader based on their costume or tour flag
Find a place to make yourself visible and stand out of other people
Raise the welcome sign board so that tourists can see you
When you get all tourists at the terminal you must:
check_box Quickly introduce yourself, help tourists with urgent needs, check if things are okay, do head count and then move to the parking
Make full introduction of yourself and detail tour program before moving to the parking
Quickly introduce yourself and move to the parking
Make full introduction of yourself and detail tour program, check if things are okay, do head count before moving to the parking
When you stop for sightseeing you should:
Ask driver not to turn off the engine to keep the Airconditioning on so that the coach stays cool when you get back
Tell driver to wait until you come back
Confirm with the driver on the pickup location and time
Tell driver to wait for your call for the pickup
Which activity uses sensory awareness exercises?
check_box Listening to birds and waterfalls
Group storytelling
Cooking demonstrations
Physical skill games
Which of the following best describes the Rooming list?
It is a list of tourists showing who stay with whom in a hotel
It is a list of rooms available in the hotel
None of the above
It is a list of rooms that were booked for the tour
Which of the following is NOT one of the works in managing tourists luggage
check_box Do security scanning of the luggage
Announce luggage insurance and liability policy
Confirm with driver the number of luggage will be in the baggage hold
Count and confirm number of tourists and number of luggage
Which of the following is NOT recommended for gathering information?
Joining tours
Using unchecked online data
Interviews with experts
Visiting exhibits
Which of the following statement is correct in the context of an air ticket?
When you make reservation you will have reservation code and air ticket number
Reservation code (or code) includes 5 characters
Reservation code (or code) is all you need to check-in at the airport
When you make payment, the air ticket number will be issued
Which of the following statements is correct about entertainment on coach?
check_box Entertainment can be organized any time but most preferably in the afternoon when it is too tiring for guests to get information
Entertainment is the main thing you do in a tour because when on tour tourists just want to relax and to be entertained
In doing entertainment you can jump into the main game like group singing competition, bingo, IQ quiz
The activities help you relax and do not have to talk when you are tired or not well prepared to give commentary
Which of the following statements is correct about team building?
check_box In team building activities, group members have to cooperate with each other to compete with other groups
People need to be physically fit (strong) to be able to take part in team building activities
Any activities that bring fun for a large group of people are considered team building activities
In team building activities, group members have to compete with each other
Which of the following types of problem that tour guide has most control:
Problems caused by partners
Problems caused by external factors at the site or destination
Problems caused by local authority
Problems caused by tourists
Which of the followings is not a relevant topic for small talk during the introduction by an on-site guide:
Tourists' plan at the destination
Tourists' first time or second time at the site
Tourists' trip to the site
Tourists' family lives
Which of the followings is not one of the principles of preparing materials and equipment before the tour
There should be a backup plan
Things should be readily available when needed
Travel light (you need to stay movable)
None of the options are correct
Which of the followings is not one of the steps in preparing for the welcome of tourists at an airport or train terminal
Prepare welcome sign board
Study tour program, confirmation, transportation schedule to know what kind of commentary to be given
Contact tourists, tour leader in advance if possible
Contact transportation (driver) to confirm time and location
While tourists are eating, tour guide should:
Ensure foods as booked & Check tourists’ satisfaction
Check tourists’ satisfaction & Check restaurant’s satisfaction
Check restaurant’s satisfaction
Ensure foods as booked
Check tourists’ satisfaction
Why is conducting headcounts important during a tour?
check_box To ensure no one is left behind
To check the accuracy of tourist numbers
To keep the group moving
To decide the tour’s length
Why is it essential for tour guides to gather better information than tourists can find online?
check_box To maintain credibility
To entertain tourists
To save time
To limit tourist questions
Why is it important for tour guides to practice commentary aloud?
To memorize the script
To sound professional
To impress others
To identify timing and flow issues
Why should tour guides record the sources of their information?
check_box Both A and B
To sell to others
To update information in the future
To verify facts for tourists
With a full fare economy, a guest can:
Change airplane if there is airplane available
Change the departure gate if there is gate available
Bring as much luggage as he/she can
Change date of departure if there is seat available
You are giving a commentary of a statue which is about 10 meters high. For the best overall view of the statue you should put your group:
check_box 20 meters away from the statue.
10 meters away from the statue.
05 meters away from the statue.
15 meters away from the statue.
You are going to arrive at the restaurant at 18:00. You have an evening show booked at 19:30 and must leave the restaurant at 19:00 sharp. In this situation, you should:
Request tourists finish by 18:55
All of the above
Ask restaurant to serve all food at once
Call restaurant to ensure tables and food & Ask restaurant to serve all food at once
Call restaurant to ensure tables and food
You are going to give a commentary about a street in the old quarter of Hanoi. You should:
check_box Ask your group to stay on the pavement with you to keep them safe. However, their view of the Tube House may be blocked
Ask your group to stay on the street and you stand on the pavement so that your tourists can have better view of the Tube House
Ask your group to stay on the street and you stand on the pavement so that you are in higher position that makes it easier for you to maintain eye contact and for tourists to hear you. & Ask your group to stay on the street and you stand on the pavement so that your tourists can have better view of the Tube House
Ask your group to stay on the street and you stand on the pavement so that you are in higher position that makes it easier for you to maintain eye contact and for tourists to hear you.
You are instructed to briefly tell about the itinerary of the day before moving the coach, name and expected length of time to each site before moving to the new site. You feel that:
It is not necessary as tourists have itinerary with them and you cannot control the length of time to each site
It is a waste of time as tourists will know everything when the day ends anyway
It is good as tourists want to know for sure what will happen as there may be last minute change in the itinerary due to unavoidable condition. Knowing the itinerary and the expected time to each site can help tourists plan their own activities.
It is annoying to tourists telling them what they knew already
You are leading a group of tourists and now reaching a crossroad. You are supposed to turn right. It is late and you are run out of time now. Now you should:
Keep your speed, turn right. You don’t want to waste time and tourists know how to walk and see you anyway.
Wave the flag, point to the right while you are turning right. It saves time and you can make the most use of the flag
Stop, doing head count and make sure you have everyone, telling group: “we are turning right” then turn right. This may slow you down
Turn around and shout “attention, we are turning right”. Then keep your speed, turn right to save time
You are making tour introduction as an on-site guide at a museum. Which of the followings is one of the specific rules for the site:
Please turn off the flash of your camera before taking photos
Please keep the garbage and put it in the nearest garbage can you see
If you have any questions, please keep it until the end of my commentary. There is always Q and A section
Please stay together and stay near me
You are making tour introduction as an on-site guide. Which of the followings is not necessary to include in the introduction:
A small talk to get to know your tourists
The itinerary and timing
Types of currency used in your country
Your name and background
You are planning a team building game in which people in a team have to move one big balloon with one group member on top of the balloon. It is very hard for the person on top of the balloon to keep balance and stay on the top of the balloon when the balloon is moved/rolled. Group that moves/rolls the balloon for 50 meters in the shortest time is the winner. This team building activity is most suitable for:
check_box Office staff aging from 24 to 40
All of the above
School students aging from 6 to 10
Senior people aging from 50 and above
You are reaching the restaurant for lunch at 11:30. You have to tell your tourists time to leave after lunch. The time to leave should be:
13:00
12:30
13:30
12:00
You checked out of hotel and on the way to a new destination. You have been on the way for 90 minutes. One of your tourists tells you that he/she left his/her camera at the hotel. The camera is very expensive and the photos taken are very valuable. In this situation, the first thing you should NOT do is to:
Ask the driver to drive the coach back to the hotel to search for the camera
All of the above
Ask your group to know if anyone knows, sees, or has the camera
Ask the tourist to describe the camera in detail and the last time and place he/she used or saw the camera
You got a tour Hanoi – Ninh Binh for 35 Italian tourists, which is about 95 km.The pickup point is Sofitel Metrople Hotel, the coach can run at 90 km/hour when reaching the Express way to Ninh Binh. There is possible traffic jam in Hanoi. You need to reach Ninh Binh at 10 a.m. You should:
Start the pickup at 8:00 a.m
Start the pickup at 9:00 a.m
Start the pickup at 6:00 a.m
Start the pickup at 7:00 a.m
You have a group of 27 American tourists going to Ha Long Bay from Hanoi. When you call the driver to confirm the itinerary and the kind of coach the night before departure you know that the coach is a 29-seater (having 29 seats). You should:
Call your operator to ask for another coach of bigger capacity (more seat)
Start planning room and space in the coach for luggage
Call the coach company to ask for bigger coach
Do nothing as you have enough space for everyone (driver, you, and tourists)
You plan to check out and leave the hotel at 7:30 a.m., you should set the wake-up call for your group at the latest time of:
6:00 a.m.
5:00 a.m.
6:30 a.m.
5:30 a.m.
Your flight is from Hanoi to Paris transit via Bangkok. Your guests have luggage tags. Which city name must appear on the luggage tag?
check_box Paris
Hanoi
None of the above
Bangkok
Your flight is from Hanoi to Paris via Bangkok. Therefore, the first stop is Bangkok. When the airplane lands in Bangkok, you should:
Stay on the airplane and wait
Get off the airplane, follow the sign: Transit
Get off the airplane, follow the sign: Arrival
Get off the airplane, follow the sign: Baggage claim
Your flight is from Hanoi to Paris via Bangkok. Therefore, the first stop is Bangkok. When the airplane lands in Paris, you should:
Get off the airplane, follow the sign: Transfer
Get off the airplane, follow the sign: Transit
Stay on the airplane and wait
Get off the airplane, follow the sign: Baggage claim
Your group has a 5 p.m. flight, and your tourists have free time in the morning. They are tired after intensive activities the previous day. What is the best plan?
None of the above
Checkout in morning, leave luggage, tour, lunch, return for luggage, airport
Checkout in the morning, free city tour, lunch, airport
Free morning at hotel, checkout at 11:30, lunch, airport
Your group is now having dinner. The foods have come out as stated in the contract with enough quantity and good quality. However, some of your tourists are not familiar with the taste and start complaining. In order to make them happy, you use your power as a tour guide to ask the restaurant change the food (without extra charge). In order to make you happy, the restaurant accepts that request. In this situation you do not balance the benefit of:
The group
Individual tourist
Company
Tour guide
Partner
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