- Excuse me, where is the national park? - It’s ____ you. Just turn around and you will see it.
In front of
Above
Behind
Below
- How can I get to the city centre? - ____.
Take the bus no. 25 then keep walking for 300 m. It’s on your right
Take the bus then take a walk on the right.
It’s on your map
I don’t know
- How far is the police station from here? - ____.
check_box Just 5 minutes walk from here
It’s near
Keep going
Not very far
____ he ____ (air) the pillows yet?
check_box Has/aired
Does/air
Will/air
Did/air
____ we ____ off our shoes to enter the pagoda?
Will/take
Need/ take
Do/have to take
Should/to take
____ your tour guide as it is very easy to get lost.
You follow
Have to follow
Follow
Must follow
____, which is made from wheat, is better for your health than white bread.
check_box Brown bread
Sliced bread
Sandwich
Baguette
_____ involves adding furniture to rooms or new fittings.
check_box refreshment
refurbishment
remodeling
replacement
“How ____ cheese would you like?”
Many
Any
Some
Much
“I don’t want too much rice. Just ____. “
Some
A Little
Much
A lot of
9. Hotels need regular refurbishment so that they can maintain customer loyalty and stay ____.
check_box competitive
competition
compete
competent
All visitors ____ follow rules and regulations of the building or else they will be punished.
Must
Have
Need
Should
As a (an) ____ of apology for our mistake, we would like to give you a 20% discount voucher for your next flight.
Gesture
Activity
Posture
Action
As arriving at the resort, you can ____ time ____ by the swimming pool.
Spend/to relax
Spend/relaxing
Spend/relaxs
Spend/relax
As we were in a hurry, we decided to order some ____ food to eat in the car.
Eat-in
Delicious
Quick
Take-away
Because we want to do more in our tour, we ____ earlier tomorrow morning.
check_box Are leaving
Will leave
Leave
Going to leave
Before selling a destination, we need to carefully _______ the target market for that destination.
check_box research
promote
advertise
find
Behind the mountain is a green and lively ____ where local people live.
Beach
Desert
Valley
Ocean
Can you ____ your jacket and put it in a ____ for scanning?
Get off/box
Remove/tray
Take off/box
Put out/tray
Complete the sentence with the correct word: “So, you don’t need ____ beverages with your lunch?”
Many
Much
Any
Some
Customers ____ smoke in the cinema or else you will be punished.
Can’t
Needn’t
Don’t have to
Shouldn’t
Don’t forget to wear your _____ as there are chances to swim in the beach.
Bathing suits
Towels
Shoes
Clothes
Excuse me sir, ____ that bag is too big to take on board.
I’m afraid
I have to say
Let me say
Sorry
Excuse me, ____ the train station?
Tell me where is
How can I get to
Can I get to
How to go
Facebook can be an easy and free ______ tool.
check_box advertising
advertisement
advert
advertise
Go pass the first crossroad then go ____ on until you see the bank on the right.
Straight
Left
Ahead
Right
I ____ (leave) for the cinema after I ____ (do) all the beds.
check_box will leave/ have done
am going to leave/ did
will leave/ do
am leaving/ done
I ____ (not come) back to this hotel unless the services ____ (improve).
check_box will not come/ improve
don’t come/ improve
am not coming/ improve
will not come/ not improve
I don’t like ____ food as it contains too much cream and butter.
Poor
Spicy
Sweet
Rich
I don’t like chicken curry because it is too ____.
Spicy
Delicious
Savoury
Creamy
I love fruit so I often eat ____ fruits very day.
Any
A lot of
Some
Much
I sincerely ____ for our mistake today.
Regret
Apologise
Sorry
Apology
I suggest you ____ early so you won’t miss the flight.
Leave
Will leave
Are going to leave
Are leaving
I swear I _____ never _____ back here again!
Am/coming
Will/come
Am going to/ come
Come
I’m sorry for any ____ that you may suffered because of our mistake.
Inconvenience
Bad thing
Apology
Cases
If customers ____ (not) happy, they ____ (make) negative feedback about your hotels.
check_box are not/ will make
will not/ will make
will not/ are make
are not/ are making
If you come here, you ____ a lot of crocodiles.
Are seeing
Are going to see
Will see
See
If you go to desert, you will enjoy riding _____.
Elephant
Camel
Horse
Lion
If you want to go to the bus station, you should go across the street, keep walking about 200m, it’s ____.
Go left
Turn left
On your left
Left
If you want to have exciting experience, _____ a surfing lesson.
Should take
Taking
Take
You will take
In marketing mix, “____ “ refers to the channel of distribution, which is getting tourism services to customers.
check_box place
promotion
price
product
In USA, what do they call a waiter in a restaurant?
check_box Server
Order
Director
Manager
Inviting your business partners for lunch is one way to show your _____.
check_box hospitality
hospital
hospitable
hostile
It is important to define your ___ customers to develop a suitable marketing mix.
check_box targeted
destination
main
VIP
Kenya has a spectacular natural ____ with all kinds of landscapes.
Location
Diversity
Scenery
View
Kenya is next to the _____.
check_box Indian Ocean
Atlantic Ocean
Pacific Ocean
Arctic Ocean
Let’s take a walk along the _____ within the rainforest.
Natural path
All are correct.
Natural trail
Natural road
Marketeers often divide their customers into different groups based on their age, gender, lifestyle and _____.
check_box economic status
money
status
economy
Mombasa is _____ city in Kenya.
check_box The second largest
The largest
The biggest
The best
My favorite dish is pork _____ eggs breadcrumbs then fried.
Seasoned with
Made with
Served with
Coated in
On ____ of our airline, I am so sorry for the bad experience you suffered.
check_box Behalf
Face
Representative
Respect
One of the most favourite activities when visiting Nha Trang is to explore the beautiful underwater ____.
Coral reefs
Coastline
Beach
Shore
Passengers ____ open the emergency doors without the permission from flight attendants.
Are allowed to
Have to
Mustn’t
Needn’t
Passengers _____ use their mobile phones during the flight.
Must
Shouldn’t
Can
Aren’t allowed to
Please come ____ us for the night party. It will be fun!
Spend
Have
Join
Enjoy
Receptionist: “_______?”Guest: “Oh, our stay was great!”
check_box How was your stay with us?
Do you like our hotel?
You stayed ok?
Do you love your stay?
Scuba diving, surfing, canoeing are all very interesting _____.
check_box Water sports
Ocean sports
Liquid sports
Sea sports
Should I put ____ more salt into the soup?
Many
Much
Some
Any
Some guests use towels to clean their shoes even though there is shoe ____ in room.
check_box polish
detergent
shine
clean
Sometimes I use ____ service when I travel so that I will have clean clothes the next day.
check_box laundry
iron
ironing
cleaning
Special English for aviation is also call ICAO ____.
Level
Test
Standard
Phraseology
The beef is really ____ as it has been stewed for 3 hours.
check_box Tender
Hot
Spicy
Rich
The capital is ____ in the south of the country.
Located
Parked
Put
Lied
The chicken is ____ salt, back pepper, olive oil and then stir-fried.
Served with
Seasoned with
Made with
Marinated in
The chicken is _____ orange juice, black pepper, onion and sea salt for 5 hours and then grilled.
check_box Marinated in
Comes with
Made with
Seasoned with
The new tourism trends include _____ travel, which is safe for the natural and cultural environment.
check_box sustainable
lifestyle
eco-friendly
safe
The place where your bags are checked for illegal goods when you go into a country.
Police
Customs
Baggage claim
Passport control
The pool is 2m deep, 40m long and 10m ____.
Wide
Height
Width
High
The shrimps were very ____ when we bought them from the market. They were still jumping.
check_box Fresh
Salty
Rich
Tasty
The soup is very ____ because she put too much fish sauce into it.
Sweet
Salty
Hot
Spicy
The taxi ____ is only 10 dollars to the airport.
Toll
Fee
Fare
Money
The waiter is taking guest’s ____ for dinner.
Order
Meal
Food
Menu
There are many elephants playing in the sandy ____ of the lake.
Shore
Land
Water
Coastine
There are some changes in our _____. Our flight is going to be one hour later.
Itinery
Itinerary
Initial
Itinary
There is no other transport in this area of grassland but _____.
check_box Horseback riding
Trekking
Running
Walking
This cake is too ____. There is too much cream in it.
Creamy
Cheesy
Salty
Nutty
This chocolate cake is so ____.
Spicy
Bland
Sweet
Wet
This pizza ____ a sour and spicy topping.
Made from
Comes with
Made with
Served with
This restaurant is famous for its ___ food.
Hot
Salty
Tasty
Bland
This special salad is ____ chicken, lettuce, cucumber and tomato.
Made with
Served with
Comes with
Seasoned with
Tomorrow morning, we ____ a short flight to the resort.
Take
Taking
Will take
Are going to take
Turn right into Ma May street then go ____ the street until you see the big red building on your left. That’s the Town Hall.
check_box Along
Pass
Over
Across
We ____ just ____ (decide) that we will stay in Melania Hotel for the weekend.
check_box have/decided
x/decide
will/decide
x/decided
We ____ put all rubish into these bins to keep this place clean.
Should
Are allowed to
Can
Have
We _____ to London for our vacation this weekend.
Flying
Will fly
Fly
Are going to fly
We can offer you ____ for your expenses on essential clothes before yoru luggage arrived.
Charge
Make-up
Exchange
Compensation
What does a restaurant manager do?
Set the table
Serve the food
Train staff
Clean the table
What does the restaurant manager do when guests arrive?
Greet the guests
Deal with complaints
Serve food
Set the table
What is Kenya’s capital city?
Nairoby
Mombasa
Kirinyaga
Mt Kenya
When the guests are happy, they often leave some ____ on the table for the staff.
Money
Bill
Charge
Tips
Which food is NOT vegetable?
Mushroom
Asparagus
Lettuce
Guava
Which is Kenya’s second largest city?
Kirinyaga
Victoria
Mombasa
Nairobi
Which is one of the Big Five in Kenya’s game reserves?
Monkey
Tiger
Cheetah
Rhino
Which is the second highest mountain in Africa?
check_box Mount Kenya
Mont Blanc
Mount Everest
Mount Kilimanjaro
Which of the following is NOT an element of the marketing mix?
check_box produce
Place
promotion
price
Which of the following items is one of the toiletries?
check_box toothpaste
curtain
bedside table
towel
Which of these is NOT a dessert?
Yoghurt
Beef salad
Chocolate cake
Muffin
Which of these nouns are uncountable?
Chicken
Milk
Fish
Carrot
Which of these shouldn’t you eat if you want to lose weight?
Salad
Vegetables
Mayonnaise
Apples
Which word CAN’T be used in the following situation?“Passengers must pay extra ____ for excess baggage. “
check_box Fare
Money
Charge
Cost
Which word does not belong to the same group?
check_box wardrobe
sheet
blanket
pillow case
With this bad traffic condition, we ____ the resort until 10pm.
check_box Won’t reach
Will reach
Are going to reach
Aren’t going to reach
You ____ fasten your seatbelt when seated.
check_box Have to
Need
Will
Can
You ____ follow all these instructions although it is not compulsory.
Can
Should
Need
Must
You ____ inflate your life jacket inside the aircraft.
Mustn’t
Should
Must
Shouldn’t
You ____ leave the tour early if you want.
Have to
Need
Must
Can
You ____ to smoke inside the museum.
Needn’t
Can’t
Have
Are not allowed
You can go ____ spotting in the national parks to see many kinds of wild animal species.
Natural
Wildlife
Safari
Photography
You should get your suitcases back at the ____ area.
Luggage trolley
Baggage check
Check-in desks
Baggage claim

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