__________ is something that you are not able to understand, explain, or get information about (mystery)
check_box Mystery
Clue
Secret
Story
__________ is the period of time when a king or queen rules a country
check_box Reign
Control
Government
Manage
__________ is the set of bones that supports a human or animal body.
check_box Skeleton
Framework
Stem
Support
_____spirit contributes to the well-being of the Bhutanese people.
community
high
sports
strong
A _______ is a place that is interesting to see and visited by many people
destination
sight
supermarket
trading center
A _______ is a thin book that gives information or advertises something.
brochure
flyer
guide book
leaflet
A flight attendant needs excellent communication skills in order to _______ with people from other cultures.
interact
meet
play
talk
A tour guide needs to be ___ in order to help and entertain tourists
energetic
organized
patient
talkative
A/ an_______ can be a popular place to visit or an activity to do.
attraction
destination
sight
stop
As _____ from my CV, I speak both English and French fluently.
it is mentioned
it is written
you can note
you can see
At the end of check-in, the receptionist asks if the guest needs assistance with ____
check_box luggage
credit card expiry
currency exchange
transport
Basic ______ skills are useful if a passenger gets a health problem on the plane.
flying
medical
organizational
professional
Bhutan is located in a _______ part of the Himalayas.
busy
far
near
remote
Bhutanese men wear a long _______ while the women wear the kira
robe
shirt
trousers
vest
Both business and leisure travellers expect ________ guest rooms with flat-screen TVs or docking stations for portable music players.
check_box hi-tech
expensive
president
traditional
Despite of being ______ at the start, tourism jobs involve a lot of good opportunities for career developments.
high-paid
interesting
low-paid
well-paid
Edinburgh Castle stands a testimony to the indomitable spirit of the _______.
English
Irish
Scots
Welsh
Entrance to the tower costs £5 for adults and £4 for children
check_box Entrance
Arrival
Entry
Gate
Excuse me, where is the rest room? - _________
check_box I’m afraid there aren’t any toilets here
Go ahead but no flash please!
Sure, you can go shopping
That’s an interesting question
Good ______ skills help a travel agent effeciently make bookings online.
communicational
customer service
IT
sales
Happiness, the environment and health are _______ to the Bhutanese.
expensive
important
unnecessary
useful
Having excellent ___ skills is essential to a travel agent
first aid
orgianizational
sales
team-working
Hotel guests are unhappy if the funiture _____ old
check_box looks
are
goes
see
Hotel guests may complain if hotel facilities don’t _____ their expectations
check_box Meet
call
say
see
How do you end a covering letter if you know the name of the recipient?
Your sincerely
Yours faithfully
Yours sincerely
Yours truly
I have _____ in working for an international hotel.
2 years experience
2 years’ experience
2-year
2-years experience
I’ll _______ your reservation until 6 p.m. hold
cancel
hold
identify
stop
In order to satisfy all kinds of visitors, VICs have to diversify their _____
brochures
maps
opening hours
services
Many people consider working in tourism as a __________ option before they find jobs in other industries
lifetime
permenant
short
temporary
Many tourism workers find it unstable to work on __________ contracts
daily
long-term
open
short-term
Many visitors still prefer face-to-face _______ with VICs professionals.
contact
conversation
speech
talk
My _____ include working on the front office schedules and supervises the staff.
jobs
performances
responsibilities
work
New employees at hotels can earn a ______while they are learning practical skills
bonus
money
salary
scholarship
Of which architectural style is Santa Maria del Mar?
check_box Gothic
Mayan
Medieval
Roman
On-the-job _______ is one of the benefits for new tourism staff
benefit
education
support
training
Para Aifport is spectacular but also _______ to land in.
crazy
easy
funny
scary
Please note that mobiles are not __________ inside the museum, so turn yours off.
check_box allowed
given
promised
protected
Some _____ can show you are listening if you can interrupt the guest’s complaining.
check_box Nods
claps
handshakes
smiles
The fact that you never know what to ______ at work makes working in tourism interesting
expect
hope
overcome
see
The Tourism _______ of Bhutan is responsible for Bhutan’s tourism.
Communitee
Council
Department
Organization
The tourism work is often ______; every working day is different.
boring
easy
tiring
varied
There are complaints about _____ events like overpriced items on the bill.
check_box unexpected
expected
intended
purposeful
Tourism workers should have good a physical condition since the working hours are sometimes __________.
endless
long and hard
nonstop
short
VICs _______ visitors to see local sights and attractions
ask
call
encourage
force
VICs _______ tourism to all kinds of visitors
advise
bring
give
promote
VICs often _______ visitors with free maps and travel information.
give
offer
provide
send
Visitors can get _______ from hotel reception, taxi drivers, or shop assistants.
advise
information
money
tour
Visitors to Bhutan have to pay a/an _______of $165 to $200 per day
entry fee
shopping fee
tip
tourism tax
What does a businesswoman want from the hotel?
check_box Laundry service
a cot
a play ground
baby-sitting
What does the receptionist do when do check-in for hotel guests?
Address the guest by name
Call the reservationist for the reservation information
Don’t ask for any deposit on the room
Say their room number out loud
What does the travel agent say when confirming details?
Actually, it’s Jane, not Jan
Can I just check your travel dates?
Is that E for English?
Yes, that’s correct
What does the travel agent say when correcting details?
Actually, it’s Mile, not Mike
Can I just check your departure dates?
Is that P for Professional?
Yes, that’s right
What does VFR stand for?
Visiting foreign relatives
Visiting friends and relatives
Visiting friends’ relatives
Visits for relatives
What is a growth market for inbound tourism in the USA?
Australia
Brazil
China
India
What is a hotel service?
express check-out
hair-dryer
In-room safe
toiletries
What is an advantage of all-inclusive packages?
check_box They’re easier for the traveler to organize
They are not appropriate for more adventurous travelers
They are personalized to meet their own requirements
They involve a lot of work for travel professionals
What is NOT a hotel facility?
check_box 24-hour front desk
business center
fitness centre
swimming pool
What is NOT a main sector of tourism industry?
Events & conferences
Food & beverages
Transportation
Travel agent
What is NOT a main sector of tourism industry?
Accommodation
Attractions
Festivals
Recreation & entertainment
What is NOT a main sector of tourism industry?
Accommodation
Attractions
Restaurants
Travel trades
What is NOT a popular reason for travel?
Health
Recreation
Refuge
Religious reason
What is NOT a popular reason for travel?
Business
Dating
Holidays
VFR
What is NOT an emerging market for inbound tourism in the USA?
Brazil
China
India
South Korea
What is the second most popular destination to foreign tourists in the USA?
Museums
Parks
Shops
Theaters
What is the second most popular destination to foreign tourists in the USA?
Concerts
Parks
Restaurants
Zoos
What is the top region for international tourism?
America
Asia
Europe
Oceania
What is usually included in package tours to a beach resort?
check_box Transport
babysitters
beach umbrellas
hire of sports equipment
What kind of tourism is the most popular in the world?
Domestic
Inbound
International
Outbound
What makes Cancún Mexico’s leading destionation?
check_box Sandy beaches
Cold water
Gothic architecture
Volcanoes
What should a candidate mention in a covering letter?
Expected salary
Gossips heard about the company
Irrelevant qualifications
Relevant qualities and skills
What should you do when dealing with tourists’ questions?
check_box Make sure you understand their questions
Give them a negative comment on the question.
Give them inappropriate information
Ignore the questions if you don’t know the answers
When did you say Park Güell was declared as a UNESCO World Heritage Site?
check_box In 1984
In 1985
In 1986
In 1987
When was the Tower of London built?
check_box In 1078
In 1068
In 1978
Where do most foreign tourists to the USA spend a third of their money?
in parks
in restaurants
In retail stores
in theatres
Which country is the world’s top destination?
Canada
China
France
Thailand
Which is a UNESCO World Heritage Site in London?
check_box The Royal Botanic Gardens at Kew
London’s Eye
New Town
Stonehenge
Which is NOT a popular retailer and brand with foreign tourists in the USA?
BBQ
Levi’s
McDonald’s
Ralph Lauren and Diesel
Which is NOT a room facility?
check_box pool
iron
safe
Shower
Which is NOT a tourist attraction in Barcelona?
check_box Stonehenge
Camp Nou
Gothic Quarter
Parc Guell
Which is NOT a tourist attraction in Cancún?
check_box Central Park
Acuario Interactivo
Maritime museum
Maya Museum
Which is NOT a tourist attraction in London?
check_box Gothic Quarter
Maritime Greenwich
Tower Bridge
Westminster Palace
Which is NOT an attraction in Peru?
Camp Nou
Cusco
Lake Titicaca
Machu Picchu
Which is NOT Barcelona’s Must-see attraction?
check_box Old Trafford Stadium
Gothic Quarter
Olympic Stadium
Parc Guell
Which noun can’t be used with ‘noisy’?
air-conditioning
Blanket
guests
staff
Which noun can’t be used with ‘shabby’?
check_box Bill
front desk
furniture
room
Which step is done after the others at the check-in?
check_box wish the guest an enjoyable stay
ask for the guest’s passport
Check the reservation on the computer
Say what floor the room is on
Which step of the followings is done first at the check-in?
check_box Confirm reservation details
Ask for a credit card as a deposit
Ask the bellboy to escort the guest to the room
Give the key to the guest
With Wi-Fi _____ in hotels, visitors can get information 24/7 using their mobile devices.
communication
connections
interaction
transaction
You have to use the tickets by 12 PM because they are not valid in the afternoon.
available
legal
useful
valid
You should show that you understand the situation and the guest’s _____.
check_box Feeling
attitude
emotion
temper

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