‘I don’t really agree’. You want to express your:
Strong agreement
Strong suggestion
Strong disagreement
Strong anger
‘I felt that we have to consider the cost’. You want to:
Give your opinion
Think about another item of the agenda
Show your approval
Make an arrangement
‘I think we should send out a questionaire’. You want to express:
check_box Suggestion
Strong agreement
Strong disagreement
Obligation
All functional words in English have a ……………….. as their normal pronunciation.
soft form
stressed form
strong form
weak form
Both “can” and “be” in the utterance “Communication can be divided broadly into two categories” receive no ………. ………. stress because the former is a ………. and the latter is the verb BE.
primary / auxiliary
primary / lexical verb
principle / auxiliary
principle / main verb
Both ……………….. and the article “a” in the utterance “Communication is a two-way process” do not receive ……………….. .
the cardinal “two” / unstressed form
the noun “way” / stress placement
the noun “way” / unstressed form
the present form of the verb BE “is” / stress placement
Both the contraction “’d” and the full form “had” of the auxiliary HAVE in the past perfect is pronounced with a……………… .
soft form
stressed form
strong form
weak form
Choose ONE of the following sentences as a negative Wh-question.
Does telemarketing directly involve promoting and selling over the phone?
How many sponsor companies attended the meeting?
Why don't we plug their tools with radio spots at sporting events?
Won’t we get a certificate when the course finishes?
Choose ONE of the following sentences as a positive Y/N question
Did you go out with Peter or have dinner with Mary?
Didn’t she attend the class on time?
Have you ever met her girl friend?
How are you doing these days?
Choose the best answer for the following situation: You want to clarify the information.
Hold on, please.
What exactly do you mean by ‘trial period’?
Explain ‘trial period’ right now. I need to know.
‘trial period is not suitable for this product.
Choose the best answer for the following situation:‘Can I speak to Mr. Howard, please’. You are a receptionist, how do you reply?
check_box Hold the line, please. I’ll put you through.
Why don’t you hang up and call later?
Stop talking and go back after 4 p.m.
Mr. Howard doesn’t want to see you. He is busy.
Choose the best answer for the following situation:“ I’m ringing to complain about the DVD player which I bought from you a few weeks ago”
check_box What’s the problem exactly?
I’m afraid it’s not quite right.
It’s not our policy to care about customers’ complaints.
I’m sorry but could you replace the product?
Choose the best answer for the following situation:“I bought a television from your shop two days ago, but unfortunately there’s a problem with it.”
Could you give me some details, please?
OK, I’ll check the details and get back to you.
I’m afraid that’s not quite right.
I’d like to know why you are saying that.
Choose the best answer for the following situation:A participant interrups you when you are speaking. You agree to let him speak out his opinion, you say:
check_box What?
I can’t stop. I am sorry.
Certainly
I disagree.
Choose the best answer for the following situation:A Russian negotiator seems to be angry with you. You say:
check_box Let’s have a break and come back to that later.
A compromise should be gained now.
Would you like a cup of coffee?
May I go out to get some fresh air?
Choose the best answer for the following situation:How do you reply to the question ‘Could you tell us about your current job?’
check_box Well, I’m in charge of Asian sales.
Well, I can start working for you next month.
Well, I can speak 3 languages: French, German, and Spanish.
Well, my notice period is three months.
Choose the best answer for the following situation:How do you reply to the question ‘What did you like best about your previous job?’
Yes, I can. I could use a PC at school.
Certainly, your salary is more attractive than that in my previous job.
Well, my boss was very difficult to work with so I moved.
Well, my boss really trusted me, so I could use my own initiatives.
Choose the best answer for the following situation:How do you reply to the question ‘Would you let us know your decision as soon as possible?’
check_box OK, I can let you know at the end of this week.
OK, I can get on well with team members.
OK, I can use this software package fluently.
OK, I can go on business frequently.
Choose the best answer for the following situation:How do you reply to the question ‘Would you mind sharing an office with other people?’
Certainly, I’m free to start as soon as you like.
Yes, I’ll call you as soon as I hear anything.
That’s fine, as long as it’s non-smoking area.
Alright, I’ll do it for you.
Choose the best answer for the following situation:How do you say to give advice to an online retailer on his website?
check_box Your website shouldn’t be too complicated.
Your website must be colorful and informative.
Your website has many images.
Your website has to be designed by a professional.
Choose the best answer for the following situation:If you agree to choose a supplier, you say:
check_box OK, perhaps it would be better to use CISCO’s products.
I don’t think you are right.
CISCO can’t be our supplier at all.
Why are you choosing CISCO? I can’t understand.
Choose the best answer for the following situation:If you need to make an urgent phone call, what do you say to your host?
check_box Could I use your phone, please?
Where is your phone?
Have you got a phone?
I will make a phone call now.
Choose the best answer for the following situation:If you want to check time for the meeting, you say:
Sorry, did you say the meeting starts at 8 o’clock?
Why don’t you want to check time for the meeting?
Let’s give me the time for the meeting.
How about 8 o’clock?
Choose the best answer for the following situation:If you want to invite your client to dinner, you should tell her:
Can you give us dinner?
Would you like to have dinner with us tomorrow night?
Could I have dinner with you?
May I have dinner with you?
Choose the best answer for the following situation:In a formal meeting, when you want to suggest an idea:
check_box We could have a non-smoking policy.
I demand a non-smoking policy right now.
Why do you suggest a non-smoking policy?
A non-smoking policy is popular in companies now.
Choose the best answer for the following situation:It’s not necessary to pay all after each purchase in your store. How do you say to a customer?
You shouldn’t pay all when you buy in our store.
You mustn’t pay all after buying in our store.
You should pay a little when buying in our store.
You don’t need to pay all when you buy in our store.
Choose the best answer for the following situation:One of the colleagues wants to contribute her ideas to the Marketing plan.
check_box I think August would be the best time.
I don’t agree with your idea.
Listen. I want to speak.
Could you just keep silent and listen to me?
Choose the best answer for the following situation:The boss wants to hear your suggestion to his new strategy.
I think I agree with you.
We could lunch a three-month pilot program to test the new strategy.
Let’s see.
How can we work it out?
Choose the best answer for the following situation:The manager wants to give you a fixed amount of $5,000 for a site design. You want to reject that suggestion, how do you say?
I’d prefer to be paid hourly.
Hmm, that could be all right.
That sounds reasonable.
Maybe you’re right.
Choose the best answer for the following situation:To end your presentation, what should you say?
Next, I’ll talk about our turnover and profit.
Let’s have a look at some figures.
Here’s some information about our customers.
To conclude, I want to tell you about our new project.
Choose the best answer for the following situation:To invite questions from audience what do you say?
check_box I’ll be glad to answer any questions.
Could I draw your attention to the chart?
I’m going to divide my talk into three parts.
Well, that’s all I have to say.
Choose the best answer for the following situation:What do you say if you want to ask about the location of the headquarters of your friend’s company?
Where do you work?
Where are your materials from?
Where is your head office located?
Where do you export to?
Choose the best answer for the following situation:What do you say if you want to describe the dimension of a new kind of table?
It’s 1.2m long, 0,6m wide and 0.9m high.
It’s got many shapes: square, rectangular, oval.
It’s made of high quality material.
It’s available in a wide range of colors.
Choose the best answer for the following situation:What do you say if you want to introduce a new product to a customer?
check_box This is our new kind of fruit juice & I’m going to tell you about our new kind of fruit juice
This is our new kind of fruit juice.
I’m going to tell you about our new kind of fruit juice.
If you don’t believe, try using it.
Choose the best answer for the following situation:What do you say if you want to mention selling points of your new kind of light?
A very useful feature is the energy-saving design.
All answers are possible.
It’s made of good material, so it’s long-lasting.
It’s mass produced, so the price is low.
Choose the best answer for the following situation:What do you say if you want to outline your presentation?
First, I’ll give you some basic information. Then, I’ll talk about our current activities. And last of all, you’ll know about our future plans.
Second, I’ll talk about our current activities. And finally, you’ll know about our future plans.
First, I’ll give you some basic information. And last of all, you’ll know about our future plans.
First, I’ll give you some basic information. Second, I’ll talk about our current activities.
Choose the best answer for the following situation:What do you say if you want to speak to Collete Hill on the phone?
check_box All answers are possible.
Could I speak to Collete Hill, please?
I’d like to speak to Collete Hill.
Can I talk to Collete Hill, please?
Choose the best answer for the following situation:What do you say if you want to state a new suitcase’s uses?
It’s quite light. It weighs just 1.8 kilos.
It costs under $50.
It’s designed by one of four famous designers.
It’s ideal for traveling.
Choose the best answer for the following situation:What do you say to ask about the current activities of your friend’s company?
What project are you working on?
What activities are you interested in?
What projects have you finished?
What are your main activities?
Choose the best answer for the following situation:What do you say to ask about the workforce of your friend’s company?
check_box How many people work there?
How many sections are there?
How much time do you spend at work every day?
How much work do you have to deal with everyday?
Choose the best answer for the following situation:What do you say to audience if you want to refer to visuals?
I’ll have some visuals to give you now.
As you are aware, we specialize in clothing retailing.
If you look at the graph, you can see our rapid growth in recent years.
Finally, a few words about our visuals.
Choose the best answer for the following situation:What do you say to change the topic?
I’ll give you some statistics.
Right, let’s move on to our strengths.
To summarize, our new project is worth investing in.
If you have any questions, don’t hesitate to ask.
Choose the best answer for the following situation:What do you say to greet your audience and introduce yourself at the beginning of the presentation?
check_box Good morning, everyone. My name’s Bruno Tagliaferri.
Thanks for coming to my presentation.
Goodbye. See you next time.
Good afternoon. It’s too hot today to make a presentation.
Choose the best answer for the following situation:What do you say to invite your client a cup of coffee?
check_box Would you like a cup of coffee? and Can I get you a cup of coffee?
Can I make a cup of coffee?
Would you like a cup of coffee?
Can I get you a cup of coffee?
Choose the best answer for the following situation:What do you say to reply to the offer “Would you like some more coffee?”
Thank you. A coffee, please.
I’d love some. Thanks.
Thanks. I can drink much.
I like it very much. Thanks.
Choose the best answer for the following situation:What do you say to state the purpose of the call?
The reason I’m calling is about your advert on Sunday and I’m phoning about your adverts on Sunday.
I’m phoning about your adverts on Sunday.
Listen, just a quick word.
The reason I’m calling is about your advert on Sunday.
Choose the best answer for the following situation:What do you think of my new car?
check_box It’s all right I suppose.
I think a lot.
I don’t think so.
I think so.
Choose the best answer for the following situation:When you introduce two people, you say:
Linda, this is Lisa from Marketing Department.
This is Lisa speaking.
How are you?
How do you do?
Choose the best answer for the following situation:When you say: ‘Give your brother my best regards, John’, you want:
To ask John to meet your brother.
To send your greetings to John’s brother.
John to do you a favor.
To meet John.
Choose the best answer for the following situation:When you want to end a conversation, you say:
What a boring talk! End it now.
How can we end our talk?
We are running out of time. Be quick please.
I think that’s everything.
Choose the best answer for the following situation:Where do you suggest I stay?
All answers are possible.
You should stay at the Hilton.
Why don’t you stay at the Hilton?
I recommend the Hilton?
Choose the best answer for the following situation:You agree with the recruitment of the local labor force, you say:
Is it working?
It depends.
How can you implement it?
Excellent idea!
Choose the best answer for the following situation:You are a buyer and you want to make a bargain at a retailing store.
check_box Can you give me some discount?
Can you say the price again?
Can you guarantee the price of your goods?
Can you help me as I’m not good at bargaining?
Choose the best answer for the following situation:You are a designer. How do you say to make concessions when the company asks you to finish in 2 weeks?
check_box If I have to finish in 2 weeks, will I get some money in advance.
That sounds reasonable. I’ll try.
I can’t finish it. You should find another designer.
I’d prefer to finish in a month.
Choose the best answer for the following situation:You are a seller. A buyer wants to pay in two months, but you’re short of money now and want the buyer to pay half at first. How do you bargain?
check_box How about paying me half when you receive the goods?
What about paying me all after 2 months?
When will you need the goods?
Will you agree to pay now?
Choose the best answer for the following situation:You are on the phone and you want to speak to Samantha, you say:
This is Samantha Trevor
I’d like to speak to Samantha Trevor, please.
Samantha Trevor speaking
I am calling about Samantha Trevor
Choose the best answer for the following situation:You are the chairman in a meeting. What do you say to summarize the meeting before it is over?
check_box OK, let me just recap on what we’ve decided so far.
OK, let’s stop here and continue after break.
Well, let’s move on to the next issue.
Right, let’s begin now.
Choose the best answer for the following situation:You are the chairman of a meeting. What do you say if you want to clarify a participant’s opinion?
check_box Sorry, I don’t quite understand your opinion. Do you mean all customers aged 30-50?
Sorry, I don’t know much about that.
Perhaps we could ask another participant for his comments?
I totally agree with your opinion.
Choose the best answer for the following situation:You are the chairman of a meeting. What do you say if you want to move to another point of the meeting?
Let’s stop here to have lunch and we’ll continue after that.
The next item on the agenda is the date of launching our new product.
Next time we’ll discuss the marketing campaign for our new product.
Can we start making suggestions?
Choose the best answer for the following situation:You are the chairman of a meeting. What do you say to ask the participants for their comments?
check_box How do you reel about this strategy?
What do you mean by ‘specialist stores’?
How do you understand ‘middle-aged group’?
How do you feel today?
Choose the best answer for the following situation:You are the receptionist of FUTIS company, you answer a phone call.
check_box FUTIS. Good morning. How can I help you?
Who is calling?
Can’t hear anything. I am deaf.
Good morning. Speak please.
Choose the best answer for the following situation:You arrive half an hour late for the meeting, you say:
check_box I’m sorry I’m late. The traffic was awful.
Excuse me. I’ve got a terrible headache.
May I come in?
I’m sorry, I got up late.
Choose the best answer for the following situation:You ask your boss for permission to leave work early.
Is it all right if I go home early today?
I must go now. See you.
I’m off now, bye!
Do you mind leaving early?
Choose the best answer for the following situation:You meet an old friend at a conference abroad. He asks ‘How’s business?’. How do you reply?
The conference’s going to be very interesting.
I’m fine, thanks
We’re having a good year.
Good to see you again.
Choose the best answer for the following situation:You offer to pay for a meal, you say:
check_box Let me get this.
Come to my house and have dinner.
Would you like to have lunch with me?
I want to pay for you
Choose the best answer for the following situation:You want some advice from a friend.
All answers are possible.
What do you think I should do?
What would you do if you were me?
Tell me what I should do.
Choose the best answer for the following situation:You want some more details of the new model, you say:
I want something in details.
Why do you give me details?
Could you give me a few details?
Let’s get some details.
Choose the best answer for the following situation:You want the designer to finish the website in 2 weeks.
We’d like to have it in 2 weeks’ time.
You mustn’t take longer than 2 weeks.
2 weeks’ time is enough. You don’t need more time.
You have to finish it in 2 weeks.
Choose the best answer for the following situation:You want to compare online shopping to high street shopping.
Shopping online is cometimes unreliable.
High street shopping is a pain for the old.
High street shopping is a pleasure for young people.
Shopping online is more convenient than high street shopping.
Choose the best answer for the following situation:You want to compare your new product to the previous one.
check_box This product comes in a wider range of colors than the previous one.
This product is the best-selling now.
It took a month to design the pactkaging of this product.
This product was launched last month and got an immediate success.
Choose the best answer for the following situation:You want to compliment the design of of new kind of helmet.
check_box All answers are possible
How stylish the design is!
What a stylish design!
Look at its design! It is so stylish and eye-catching
Choose the best answer for the following situation:You want to end a conversation, you say:
Why do you keep talking? I want to stop.
Hold on for a moment.
I think that’s everything. Thank you. Good bye!
I’ll put you through one of my secretary.
Choose the best answer for the following situation:You want to give a visitor your business card. You say:
Can I give you my business card?
How about giving me a business card?
Send me your business card.
Have you got a business card?
Choose the best answer for the following situation:You want to have a refund for unsatisfying product.
I’d like to complain to the manager.
I’d like you to give me some discount.
I’d like my money back.
I’d like to write an article on this product.
Choose the best answer for the following situation:You want to introduce yourself on the phone.
My name’s Marta Anna.
I’d like to speak to Anna.
I am calling about our appointment.
Could I have the sales department please?
Choose the best answer for the following situation:You want to invite questions from customers after introducing a new product.
check_box All answers are possible.
Would anyone like to ask a question?
If you have any question, don’t hesitate to ask.
Does anyone have any question?
Choose the best answer for the following situation:You want to know who the caller is. What do you say?
Could you tell her that I rang?
Who’s calling, please?
Could you tell me what it’s about?
Could you put me through?
Choose the best answer for the following situation:You want to recommend a new restaurant to a friend.
check_box You really must try the new Italian restaurant in Green Street.
You could try the new Italian restaurant in Green Street.
You had better try the new Italian restaurant in Green Street.
You would try the new Italian restaurant in Green Street.
Choose the best answer for the following situation:You want to refer to the audience’s knowledge.
Hello everyone. Welcome to my presentation today.
As you know, we’re one of the top five leading companies in telecommunication.
As you can see from the chart, we’ve expanded very fast.
Let’s start with the background.
Choose the best answer for the following situation:You want to respond to a suggestion about changing an arrangement, you say:
I’m sorry, I can’t make it then.
No problem
That’s fine for me
All of the above are appropriate.
Choose the best answer for the following situation:You want to take back a produt you’ve bought to the shop for another better one.
Can I change this book? There’re some missing pages.
I’d like to change this book. There’re some missing pages.
I’d like to buy another book.
I’d like to change this book. There’re some missing pages & Can I change this book? There’re some missing pages.
Choose the best answer for the following situation:You’re a participant in a meeting. What do you say to interrupt the other participant?
Can I say something?
Please wait for me a moment.
What do you think of this?
Please stop here to listen to me.
Choose the best answer for the following situation:You’re a participant in a meeting. What do you say to make suggestions?
check_box Perhaps we should hire a consultant to help with this problem.
Can I have your attention, please.
Let’s move on now to the problem of staff’s frequent absenteeism.
Hold on a moment.
Choose the best answer for the following situation:You’re the chairman of a meeting. What do you say to ask the participants for their comments?
How do you understand ‘middle-aged group’?
How do you feel about this strategy?
How do you feel today?
What do you mean by ‘specialist stores’?
Choose the best answer for the following situation:You’re the chairman of a meeting. What do you say to start the meeting?
Right, let’s have a look at some solutions.
OK, let’s summarize what we’ve agreed on.
Right, everyone. Let’s get started.
Perhaps we should focus on middle-aged group.
Choose the best answer for the following situation:You’re the chairman of a meeting. What do you say to state the aim of the meeting?
check_box The purpose of this meeting is to discuss the distribution system.
I’d like to state the aim of this meeting.
I’m in favor of your opinions.
Perhaps we should focus on middle-aged group.
Choose the best answer for the following situation:Your colleague has been made redundant, you say:
check_box I’m very sorry to hear about what happened.
How come? What happened?
I don’t believe it.
You should have a matter out with your boss.
Choose the best answer for the following situation:Your colleague suggests an idea. You don’t like the idea, you say:
check_box I don’t think that’s a good idea.
You’re crazy, aren’t you?
What? Can you repeat?
I see if I can help.
Choose the best answer for the following situation:Your friend tells you ‘You should come to our sales conference next month. It will be helpful for your present job’. You take the advice. How do you say?
check_box That’s a good idea. I’ll come.
Very busy next month. See you.
Why do you say that?
I am sorry. I can’t come.
Choose the best answer for the following situation:Your friend tells you: ‘Smith, it is Jane’. What do you respond?
How are things?
Why are you here?
It’s me.
Nice to meet you.
Choose the best answer for the following situation:Your Marketing Manager introduced a new marketing plan. You want to give your opinion.
check_box I think the new marketing plan is unsuccessful.
Why do you change the marketing plan?
Sorry, I have no idea.
Do you mean the old plan is inefficient?
Choose the best answer to fill in blanks:‘………….we change our pricing policy’‘Could you explain……………..?
I suggest/ in more detail
I don’t/ meanwhile
I do/ in more detail
I suggest/ preposition
Choose the best answer to fill in the blank:…………! You have a new son.
check_box Congratulations!
Watch out!
How terrible!
What a pity!
Choose the best answer: “d” in the sentence “The first car company’d started in Germany before the time Henry Ford designed theModel T in the United State in 1908.” is the ……………….. form for “had” in the past perfect tense.
contract
contracted
contraction
extract
Choose the best answer: Four types of sentence in English are ……………….. .
declaratives, dynamics, interrogatives, imperatives
declaratives, interrogatives, imperatives, exclamatories
dynamics, negatives, interrogatives, declaratives
interrogatives, imperatives, declaratives, exclamatives
Choose the best answer: In English Y/N questions when the speaker wants the other to give his opinion about whether the statement if True or False he uses ……………….. which is also called ……………….. .
. high falling tune / glide-down
high rising tune / glide-up
low falling tune / land-off
low rising tune / take-off
Choose the best answer: In English, both positive and negative sentences, which provide information, use ……………….. .
high falling tune
high rising tune
low falling tune
low rising tune
Choose the best answer: In English, Wh.interrogatives which ask for information, use ……………….. .
high falling tune
high rising tune
low falling tune
low rising tune
Choose the best answer: Negative contracted form “hadn’t” of the auxiliary HAVE in the past perfect ……………….. stress in speech.
places
puts
receives
rejects
Choose the best answer: The auxiliary “had” in the sentence “Ken had never visited Scotland before his first visit there last year.” is a ……………….. word in English.
function
functional
notional
open-class
Choose the best response for the following situation:Hello Julie. Nice to see you again.
I work for Softel. We’re in telecommunications.
Really? That’s great. Congratulations!
Thanks. I’ll give you mine.
Hi Tom. How are you?
Choose the best response for the following statement:This is Tom Sanders.
check_box Sorry?
What?
Repeat please
Who are you?
Choose the best response:I can’t stop worrying about my exam tomorrow.
check_box I’m sure you’ll do well.
I’m sorry to hear that.
That’s all right, never mind.
Congratulations!
English exclamatory sentences use ……………….. to express the speaker’s emotion.
high falling tune
high rising tune
low falling tune
low rising tune
English imperative sentences as strong commands use …………………
high falling tune
high rising tune
low falling tune
low rising tune
Identify the intonation pattern which is marked in the bold printed parts in the following utterances: - We are going to visit the grandparents tonight (1). - Will the grandparents be having their regular meeting then (2)? - No, they won’t (3). They have changed the time for this (4). - What time will we depart (5)? - At about 6.30pm, as usual. Take your coat (6). It’s going to be cold. - It is raining out (7)side?
(1)glide-down / (2)glide-up / (3)glide-up / (4)glide-down / (5)glide-down / (6) glide-down / (7) glide-up
(1)glide-down / (2)take-off / (3)glide-down / (4)glide-down / (5)glide-down / (6) glide-down / (7) glide-up
(1)glide-up / (2)take-off / (3)glide-down / (4)glide-down / (5)glide-down / (6) glide-down / (7) take-off
(1)take-off / (2)take-off / (3)glide-down / (4)glide-down / (5)glide-down / (6) glide-down / (7) glide-up
Identify the intonation pattern which is marked in the bold printed parts in the following utterances: - What a luxury car (1)! Is that yours (2)?- No, I’m afraid it isn’t mine (3). - So whose car is this (4)?- My parents lend it to me sometimes but it is theirs (5). - Is it ve(6)ry expensive?- Yes, it is. Drive care(7)fully!
(1)high falling / (2)high rising / (3)low falling / (4)high falling / (5)high falling / (6)low rising / (7) high rising
(1)high falling / (2)low rising / (3)high falling / (4)high falling / (5)high falling / (6)high rising / (7) high falling
(1)low falling / (2)high rising / (3)high falling / (4)high falling / (5)high falling / (6)high rising / (7) high rising
(1)low falling / (2)low rising / (3)low falling / (4)high falling / (5)high rising / (6)high rising / (7) high falling
Identify the phenomenon in speech of the underlined parts in the following utterances: (a) This is broken. (b) Things are cheaper here. (c) For example, you should take regular exercise.
linking
pauses
rhythm
stress
Identify the unstressed words in the following utterance “The word communication has many ramifications.”
the
the / has / many
the / word / has / many
the /has
Identify the unstressed words in the following utterance “Through such interac­tions, two or more individuals influence the ideas, beliefs, and attitudes of each other”
or / and / of.
such / or / more / the / and / of / each.
through / or / the / and / of.
through / such / two / or / more / the / and / of / other.
In each case, choose the most appropriate response to the suggestion: How about reducing the price by 15%?
I see what you mean, but surely you know how much we already spend on commercials.
That’s a great idea. I think we are focusing on too many segments of the market.
Yes, I’d go along with that. But what do we change? The logo? The taste?
I’m afraid I can’t agree. Our products are already among the cheapest on the market.
In each case, choose the most appropriate response to the suggestion: I my view, we should devise a new advertising campaign.
check_box I see what you mean, but surely you know how much we already spend on TV commercials.
I’m afraid I can’t agree. Our products are already aong the cheapest on the market.
That’s a great idea! I think we are focusing on too many segments of the market.
Yes, I’d go along with that. But what do we change? The go? The taste?
In each case, choose the most appropriate response to the suggestion: I think we should license the whole product range.
That’s a great idea! I think we are focusing on too many segments of the market.
Mm, good idea. I think it looks rather boring, to be honest.
Maybe, but bear in mind that the ‘Made in Finland label attracts a lot of customers.
Yes, I’d go along with that. But what do we change? The logo? The taste?
In each case, choose the most appropriate response to the suggestion: Why don’t we aim our product at young people only?
I’m afraid I can’t agree. Our products are already among the cheapest on the market.
Maybe, but bear in mind that the ‘Made in Finland label attracts a lot of customers.
Yes, I’d go along with that. But what do we change? The logo? The taste?
That’s a great idea! I think we are focusing on too many segments of the market.
The following utterance “But the rise of the Western states to build and strengthen international ties in the aftermath of World War II laid the groundwork for today’s globalization” has ………………. Case (s) of linking.
five
one
seven
three
The following utterance “Did he have to struggle with how and what to preach about money?” is a ………. ………. and uses ……………….. with the speaker’s intention to ask for the other’s opinion.
confirmation / the glide-up
confirmation / the take-off
Y/N question / the glide-up
Y/N question / the take-off
The following utterance “International transfer and communication are more common” has ………………. Case (s) of linking.
five
four
three
two
The following utterance “Meeting the requirements, the people from poor countries try to increase their living standard; consequently, new civilization has gradually become familiar to them” has ………………. Case (s) of linking.
no
one
three
two
The following utterance “Money is thought to be a source of energy for a life” is a ……………….. and uses ……………….. .
positive declarative / high falling tune
positive declarative / high rising tune
positive declarative / low falling tune
positive declarative / low rising tune
The following utterance “The first cause can be “globalization as a consequence of technological innovation” has ………………. Case (s) of linking.
four
no
six
two
The following utterance “The process of globalization makes developments in these countries” has ………………. Case (s) of linking.
four
one
three
two
The following utterance “This cause has such an impact on mobility and communication” has ………………. Case (s) of  linking.
five
no
one
three
The following utterances “The world becomes this worldwide network where the borders fade away. A factor within globalization is consolidation” have ……………….. case (s) of a final consonant linked to an initial vowel and they are ……………….. :
four / “The world”, “this worldwide”, “fade away” and “factor within”
no / Ø
six / “The world”, “worldwide network”, “network where”, “fade away”, “factor within” and “globalization is”
two / “fade away” and “globalization is”
The following utterances “The world population has been becoming much closer than they used to do. For describing this phenomenon at the present time, they use the term: THE ERA OF GLOBALIZATION” have ………………. case (s) of linking.
four
one
three
two
The purpose of the caller is : Hello, Julie. Peter here. I finally managed to have a look at the draft program you produced for our Chinese visitors. You’ve done a great job as usual. It’s looking very good on the whole, except that the schedule for the Friday afternoon seems a bit tight. I’ll get a revised version off to you at once. And…talk to you tomorrow.
To make an appointment
To give feedback
To request information
To make a suggestion
The purpose of the caller is : Sandra, Hi. Rachel here. Something urgent has just come up, and I have to dash off to Head Office. So I can’t make it this afternoon, I’m afraid. I’m very sorry. I’ll give a ring when I get back. Speak to you soon. Bye.
check_box Cancel an appointment
Make suggestion
Make an appointment
Express disagreement
The purpose of the caller is : This is Rose Wilkinson here, from Travel Section. I got your note about the hotel booking. I see you’re leaving on Tuesday, and it’s a two day conference, but could you specify whether you plan to come back on the Wednesday or the Thursday? Please get back to me and let me know, so I can go ahead with the reservation.
check_box To request information
To make a complaint
To make suggestion
To make an appointment
The sentence “Do you work for an advertising company?” is a ………………… .
Positive question with “DO”
Positive statement
Positive Y/N-question
Simple sentence
The sentence “Does employing celebrity endorsement change the advertising effect very much?” uses ……………….. because it is a ……………….. .
the high falling tune/ positive question (⇘)
the high falling tune/ Y/N-question (⇘)
the high rising tune / Y/N-question (⇗)
the high rising tune/ positive question (⇗)
The sentence “Haven’t you mastered essential advertising vocabulary for your IELTS speaking test?”
negative command
negative Y/N-question
simple negative
Y/N statement
The sentence “Who is the richest person in the world?” is a ……………….. .
negative Wh-question
positive Wh-question
statement with the question word “Who”
Wh-command
The sentence “Why are you working so hard at the moment?” uses ……………….. because it is a ……………….. .
the high falling tune/ Wh-question (⇘)
the high rising tune/Wh-question
the low falling tune/ Wh-question
the low rising tune/Wh-question
The sentence “Why haven’t you added promotion products and services in your commercials project?” is a ……………….. .
negative Wh-question
Wh-negative
negative statement
negative complaint
The sentences “Have you ever wanted to find a job via TV commercials?” and “Haven’t you bought that magazine?” have ……………….. in speech.
the falling tune and rising tune respectively (⇘ and ⇗ )
the high falling tune (⇘)
the high rising tune (⇗)
the rising tune and falling tune respectively (⇗ and ⇘ )
The sentences “Will you pay the bill when you have received the salary?” and “Do you think that Perrier is willing to foot the bill for product placement in another Bond flic"?” are ………………. . .
a positive command and an offer
two future arrangements
two positive requests
two positive Y/N questions
The utterance “All communication carries a message” has ………………. which is ……………….. .
an unstressed word / “nature”
an unstressed word / the article “a”
two stressed words / “a” and “message”
two unstressed words / “all” and “a”
The utterance “Essay on communication” has ………………. which is ……………….. .
an unstressed word / “essay”
an unstressed word / the preposition “on”
two stressed words / “essay” and “on”
two unstressed words / “essay” and “communication”
The utterance “It is basically a process of interaction with the people and their environment.” has ……………….. which are ……………….. .
eight unstressed words / “It”; “is”; “a”; “of”; “with”;  “the”; “and” and “their”.
five unstressed words / “a”; “of”; “with”;  “the” and “and”.
seven unstressed words / “It”; “is”; “a”; “of”; “with”;  “the” and “and”.
six unstressed words / “is”; “a”; “of”; “with”;  “the” and “and”.
The utterance “Nature of communication” has ………………. which is ……………….. .
an unstressed word / “nature”
an unstressed word / the preposition “of”
two stressed words / “nature” and “of”
two unstressed words / “nature” and “communication”
The utterance “The sender or receiver can be an individual or a group” has ……………….. which are ……………….. .
six unstressed words / “or”; “can”; “be”; “an”; “or” and “a”.
six unstressed words / “The”; “or”; “be”; “an”; “or” and “a”.
six unstressed words / “The”; “or”; “can”; “an”; “or” and “a”.
six unstressed words /  “The”; “or”; “an”; “or”; “a” and “group”.
The word “had” in “How much had the thieves taken away?” is pronounced ……………….. .
clearly
loudly
with a strong form
with a weak form
The word “hadn’t” in the sentence “Peter hadn’t played tennis at Wimbledon until 2010 when he first played there.” is pronounced ……………….. .
clearly
loudly
with a strong form
with a weak form
What is the most appropriate response to the question?Is this your first trip to the Far East?
check_box No, I’ve been to the Far East before.
No, I come here quite often.
No, this is my first trip.
Yes, but I don’t like this area.
What is the purpose of the caller?Good afternoon. This is a message from Ralph Knight from Bernadini Fashion. I was calling to let you know that I’ll be in Dortmund next week, and I want to make an appointment to see you. I’d like to tell you about our new collection. Well, anyway I’ll call back later or send you an e-mail when I get back to the office.
To make an appointment
To express disagreement.
To give instruction
To cancel an appointment.
What technique does the presenter use to get his audience’s attention?As someone once said, ‘Look after the pennies and the poinds will look after themselves’
check_box Use a quotation
Offer an amazing fact
Ask a question
Tell a personal story
What technique does the presenter use to get his audience’s attention?Did you know that a typical car is only moving for 3% of the time and the rest of the time, it is parked and not being used?
check_box Offer an amazing fact
Tell a personal story
Ask a question
Use a quotation
When you say ‘ I am not sure I agree’, you want to express that
You disagree
You agree
You have no idea
You need more time to think
Which “had” in the following sentence has a weak form?
Had the children have enough books for reading?
Had the police arrived before the hunter shot the animal?
Had the police got enough equipments for taking the task?
Had you have an interesting day there?
Which “had” in the following sentence has a weak form?
Peter had a big collection of stamps.
The staff had finished the task before the deadline.
They had a big house when they were only 30 years old.
We had a wonderful sunbathe during a seaside holiday.
Which “had” in the following sentence has a weak form?
Peter had a big collection of stamps.[u]had[/]
The staff had finished the task before the deadline.[u]had[/]
They had a big house when they were only 30 years old.[u]had[/]
We had a wonderful sunbathe during a seaside holiday.[u]had[/]
Which “had” in the following sentence has a weak form?
Had the children have enough books for reading?[u]Had[/]
Had the police arrived before the hunter shot the animal?[u]Had[/]
Had the police got enough equipments for taking the task?[u]Had[/]
Had you have an interesting day there?[u]Had[/]
Which is not used to greet a business contact?
check_box Cheerio! This is our success.
How’s everything going?
Hello. Nice to see you again.
Hi! How are you?
Which is not used to introduce someone else?
check_box I’m in charge of a sales team.
I’d like you to meet Marian.
Robert, have you met Vladimir?
Can I introduce you to Marian?
Which is not used to introduce yourself?
I have a large family to support.
I’m from…/ I work for…/ I’m with…
I’m in sales/ finance/ marketing.
I’m responsible for…
Which is not used to make offers and concessions?
check_box I’d like to think about it
We’d be prepared to offer you a better price if you increased your order.
If necessary…
If you order now, we’ll give you a discount.
Which is not used to refuse an offer?
check_box Your terms are unacceptable.
That would be difficult for us.
I’m not sure about that.
That’s more than we usually offer…
Which is not used to talk about common interest?
check_box I know you like playing golf but I enjoy watching it.
You and Heinz have something in common.
You both like/ enjoy/ are interested in…
She’s very keen on skiing. So you two have the same interest.
Which is not used to talk about your company?
We have subsidiaries in…
We have a workforce of 3000
Our main competitors are launching an advertising campaign against US companies.
The company was founded in…
Which of the following is not used for clarifying?
It is not understood clearly.
No, I was thinking of…
To be more specific…
What I am saying is…
Which of the following is not used to ask for clarification?
Can you explain in more detail?
What is it?
What exactly do you mean?
Are you saying we need to…?
Which of the following is not used to ask for reactions?
What do you think?
How do you feel about…?
What do you like?
Any comments on this?
Which of the following is not used to deal with interruptions?
Just a moment
Let Stephen finish please…
Hold on. Can I just finish the point?
I’d like to talk more and more…
Which of the following is not used to make proposals?
check_box What’s your proposal?
I suggest…
We could…
How about…?
Which of the following is not used to set objectives of the meeting?
check_box Our sales target is…
The aims of this meeting are…
What we would like to achieve today is…
The purpose of this meeting is…
Which of the following is not used to start a meeting?
check_box Before I start, hold on a minute.
OK, let’s get down to business.
Shall we start now?
Right, can we start, please?
Which of the following is used to interrupt?
check_box Excuse me, but could I just say…
Wait. I don’t accept that.
Stop that. It’s ridiculous
I want to do something.
Which sentence do you use to play for time?
check_box It all seems fine to me, but I’d like to get back to you about this a bit later. I need to consult my colleague.
Of course, if you were willing to increase your order, we’d be prepared to offer you a better price.
I’m afraid that if you can’t cover insurance, we can’t accept your offer?
When you said we’d get a 10% discount, did you mean on an order of 100, or more?
Which sentence do you use to refuse an offer?
check_box I’m afraid that if you can’t cover insurance, we can’t accept your offer.
When you said we’d get a 10%discount, did you mean on an order of 100, or more?
Of course, if you were willing to increase your order, we’d be prepared to offer you a better price.
It all seems fine to me, but I’d like to get back to you about this a bit later. I need to consult my colleagues.
Which sentence is used to check understanding?
check_box When you said we’d get a 10% discount, did you mean on an order of 100, or more?
Of course, if you were willing to increase your order, we’d be prepared to offer you a better price.
It all seems fine to me, but I’d like to get back to you about this a bit later. I need to consult my colleague.
I’m afraid that if you can’t cover insurance, we can’t accept your offer?

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