A …. is a note sent within an organization to inform staff. It is one of the most common forms of commercial correspondence.
CV
letter
memorandum
report
A covering letter must sound more ……………… than a letter to your friend.
check_box formal
friendly
informal
polite
A large number of stores ware ungraded ……………………
check_box last year
in the past year
over the last year
so far
A six month company placement in France gave me the opportunity to……………… some of the theory learned on my course……………… practice
check_box Put/into
Apply/ into
Look/ into
Turn/into
A system in an organization in which people are organized into different levels of importance from highest to lowest is called ……………………
authority
hierachy
organisation
system
Airlines often …………… seats and just expect people to be able to take the next flight if their flight is full.
book over
cancel
delay
overbook
Banks are in the business of lending money, so you’ll get a ……………… hearing.
black and white
polite and fair
up and down
yes and no
Banks need people who can follow rules and apply procedures. These tends to be organizations with ……………… - exact procedures that must be followed and imposed from above.
centralized culture
decentralized culture
flat structures
hierarchy
Before agreeing a loan, banks will want to see your own financial ……………… to the success of your business.
check_box commitment
ability
paper
report
Business reports are documents which provide ……………… important information for management.
check_box timely and factual
Logical and factual
Time and indeed
Timely and correct
Choose the best answer among A, B, C or D
A saving account
A saving’s account
An account of saving
An account’s saving
Choose the best answer among A, B, C or D
A window of opportunity
A window’s opportunity
An opportunity window
An opportunity’s window
Choose the best answer among A, B, C or D
Collection of data
Data collection
Data of collection
Data’s collection
Choose the best answer among A, B, C or D
A breach of promise
A promise breach
A promise’s breach
A promising breach
Customers buy supermarket-own -label versions rather than branded products because they offer better value for money. What am I talking about?
brand image
consumer durables
generic products
product placement
Goods of the same quality and design are ……………………
customized
lifetime employment
standardized products
tangible assets
How do you read the following number?$ 738
check_box Seven hundredand thirty eight dollars
Seven hundreds and thirty eight dollar
Seven hundreds and thirty eight dollars
Seven hundreds thirty eight dollars
How do you read the following number?0.367
check_box Nought point three six seven
Oh point three hundred sixty seven
Oh three six seven
Zero dot three hundred and sixty seven
I am …………………… training new staff and supervising them.
in charge
involve
manage
responsible for
I am writing ……………… your advertisement in the September edition of Telemarketing Magazine.
accordance with
in accordance with
in response to
response to
I get on like a house on ……………… with our Russian agent; we have common hobbies and the same sense of humor.
fire
flame
water
wind
I must be very unlucky because it seems I am always a victim of lost or delayed …………….
baggage
flight
plane
ticket
I think you ………………… learn how to negotiate in Chinese. It would be a great skill if you have the time to learn it.
have to
must
mustn’t
shouldn’t
If the recruiters wanted to know which companies you had worked for, they had to look at ……………………
Employment history
Personal details
Qualifications
referees
If you are declared ………………, it will be difficult to secure any further loans.
check_box bankrupt
bankrupted
bankrupting
bankruption
If you are the host, check with your Italian ……………… before making any invitation.
check_box contact
contract
contractor
subcontractor
If you want to borrow money from the bank, ……………… is the most convincing argument of all.
A business intelligent plan
A business plan intelligent
A plan intelligent business
an intelligent business plan
In his job, he …………………… a team of 20 members.
in charge
involves
manages
responsible for
In organization of all kinds, the tendency is towards relatively ………………, with only a few levels of hierarchy – this way the senior management is relatively close to the people dealing with clients.
check_box flat structures
centralized culture
decentralized culture
hierarchy
Interestingly, some companies foster a ……………. culture in their travel programs.
company
duty of loyalty
pre-trip briefings
prevention policy
It is difficult to find somewhere to live. You will probably ………………… live in a hotel for the first weeks while you find somewhere.
can
have to
must
need
Leo has been to Nigeria many times. He knows the culture inside ………………
in
out
over
up
Many passengers are complaining about the poor quality …………….. they got on Vietjet Air recently.
check_box food and drink
flight delays
leg room
trolley
Marketers also need to … differences between first-generation and second-generation Hispanics when introducing the new product.
check_box take into account
come up with
keep up with
take for granted
Memos … with Dear … and are usually not signed.
begin
begins
do not begin
does not begin
Memos have … introductions, which come straight to the point.
boring
brief
lengthy
long
My duties include contacting suppliers and chinking display of goods. At the end of the week, I have to …………………… everything to the boss.
report
say
work
write
My first meeting with our overseas clients was a real ………………-opener. I had not seen that style of negotiation before!
bottle
can
eye
tin
Names of the people who can tell about your qualities and character must be written in ……………………
Employment history
Personal details
Qualifications
Referees
Next month Procter & Gamble, which has for some time been reaching Hispanics consumers through brands such as Gain, the laundry detergent …Which word can replace reaching?
Arriving with
deal
Selling to
Talking to
One of the biggest difficulties most new businesses face is ……………… capital.
check_box raising
finding
having
investing
Our product ………… includes tables, chairs and cupboards.
check_box portfolio
cycles
group
package
Read the text and answer the given question:Wanted: Bookeeper. Experience in word processing and high school diploma required. Part – time, 20 hours/ week. Hours negotiable. $10/hour. Inquiries: 981-1025Question: How many hours per week does the advertisement say the bookkeeper must work?
Fifteen
Five
Ten
Twenty
Read the text and answer the given question:Wanted: Bookeeper. Experience in word processing and high school diploma required. Part – time, 20 hours/ week. Hours negotiable. $10/hour. Inquiries: 981-1025What wages are offered for the position?
Fifty dollars per week
Five dollars per hour
Ten dollars per day
Two hundred dollars per week
Read the text and answer the given question:Wanted: Bookeeper. Experience in word processing and high school diploma required. Part – time, 20 hours/ week. Hours negotiable. $10/hour. Inquiries: 981-1025Which of the following is a requirement of the position?
Commercial certificate
Computer skills
Punctuality
Word processing capability
Read the text and choose the best answer to the question below:ATTENTION, CUSTOMERS!Sergio’s Pizza will be closed from December 1 through December 31 so that additional customers seating can be installed, equipment can be updated, and current renovation work can be completed. We apologize for any inconvenience this may cause. Sergio’s operates additional pizza shops in the following nearby locations: Millersville, Lewisburg, and Southcenter Mall. We appreciate your patronage. See you in January!What does the notice imply that the customers should do?
eat at home during the month of December
eat at other Sergio’s restaurants
try other fast food restaurants
ưrite to the owner and complain
Read the text and choose the best answer to the question below:ATTENTION, CUSTOMERS!Sergio’s Pizza will be closed from December 1 through December 31 so that additional customers seating can be installed, equipment can be updated, and current renovation work can be completed. We apologize for any inconvenience this may cause. Sergio’s operates additional pizza shops in the following nearby locations: Millersville, Lewisburg, and Southcenter Mall. We appreciate your patronage. See you in January!Why will Sergio’s be closed the month of December?
check_box To complete renovations
Business is slow in December
For annual inspection and cleaning
To let workers take their annual vacation
Read the text and choose the best answer to the question below:DANGER! Highway 10 westbound is closed for the next 13 miles because of rock slides. Detour here for Route 20 through Pine Luff, Wishper Falls, and Albion. Highway 10 can be re-entered at Exit 5, west of Albion. Motorists should expect delays.Through how many cities will motorists be detoured?
Five
Four
Three
Two
Read the text and choose the best answer to the question below:DANGER! Highway 10 westbound is closed for the next 13 miles because of rock slides. Detour here for Route 20 through Pine Luff, Wishper Falls, and Albion. Highway 10 can be re-entered at Exit 5, west of Albion. Motorists should expect delays.Where will motorists be able to re-enter the highway?
At Albion
At Pine Bluff
At the next route 20 exit
At Whisper Falls
Read the text and choose the best answer to the question below:DANGER! Highway 10 westbound is closed for the next 13 miles because of rock slides. Detour here for Route 20 through Pine Luff, Wishper Falls, and Albion. Highway 10 can be re-entered at Exit 5, west of Albion. Motorists should expect delays.Why is Highway 10 closed?
check_box There are falling rocks.
The road is ice-covered.
The road is under construction.
There has been an accident.
Read the text and choose the best answer to the question below:MEMBERSHIP SURVEYEnclosed with this issue of the Training and Education newsletter is the annual Training and Education Society of North America (TESNA) Membership Survey. Please take a few minutes now to complete the questionnaire and return it to the membership office. Postage is prepaid within the United States. The information you provide will help us more effectively meet the needs of our profession, and will inform us of the issue confronting all of us that you think are most important.Thank you for your cooperation in this important information-gathering effort.How did members receive the survey?
check_box Enclosed with their monthly newsletter
As an insert in a trade magazine
By fax at their office
In a confidential envelope
Read the text and choose the best answer to the question below:MEMBERSHIP SURVEYEnclosed with this issue of the Training and Education newsletter is the annual Training and Education Society of North America (TESNA) Membership Survey. Please take a few minutes now to complete the questionnaire and return it to the membership office. Postage is prepaid within the United States. The information you provide will help us more effectively meet the needs of our profession, and will inform us of the issue confronting all of us that you think are most important.Thank you for your cooperation in this important information-gathering effort.How often does TESNA conduct a membership survey?
Every month
Every six months
Once each year
Once every two years
Read the text and choose the best answer to the question below:MEMBERSHIP SURVEYEnclosed with this issue of the Training and Education newsletter is the annual Training and Education Society of North America (TESNA) Membership Survey. Please take a few minutes now to complete the questionnaire and return it to the membership office. Postage is prepaid within the United States. The information you provide will help us more effectively meet the needs of our profession, and will inform us of the issue confronting all of us that you think are most important.Thank you for your cooperation in this important information-gathering effort.What has TESNA asked its members to do with the survey?
Complete it and return it by mail
Complete it and send it to the magazine
Make copies and circulate it to colleagues
Submit it at registration at the annual meeting
She needs special ……………. as she has just had a serious accident. She bang her head against the front door.
destination intelligence
legal obligation
medical treatment
political hotspot
Since vanished en route from Kuala Lumpur to Beijing on March 8, aviation …………….. have often dominated international news media and Internet chatter.
cancellation
delay
disaster
victims
Sometimes it doesn’t really matter if you don’t know the culture. You just need to maintain a good-natured attitude and go ……………… the flow.
check_box with
in
over
up
The ……………… in the report must be precise and concise.
grammar
language
phrases
structure
The date ‘17th February’ is said out loud as follows:
Seventeen of February
The seventeen of February
The seventeenth February
The seventeenth of February
The date ‘1st may, 1999’ is said out loud as follows:
One May nineteen ninety-nine
The first of five nineteen ninety-nine
The first of May nine thousand nine hundred and ninety-nine
The first of May nineteen ninety-nine
The Ebola outbreak in West Africa is the world's deadliest to date and the World Health Organization has now declared an international health emergency in response. However, scientists have not found any vaccine for …………….. yet.
healthcare
Medical care
preventive care
treatment
The part which deals with your name, age, address, telephone numbers and email address in a resumes is ……………………
check_box Personal details
Employment history
Qualifications
referees
The purpose of a/an ……………… is to draw the prospective employer’s attention to the key points in your CV and to highlight your suitability for the job.
check_box covering letter
application
email
resume
The state or fact of having a duty to deal with something or of having control over someone is ……………..
destination intelligence
legal obligation
Moral responsibility
preventive care
The visitors ………………… enter the radioactive zone unless authorized.
don’t have to
have to
mustn’t
should
The words that you choose have very different effect on the recipient ………………on which culture you are ………………with.
Depend/ conversing
Depend/converse
Depending/ converse
Depending/ conversing
These days many applicants submit their …………………… speculatively to companies they would like to work for.
curriculum vitae
interest
skills
work experience
This section gives background information on the reason for the report. It usually includes the person requesting the report.What does ‘this section’ refer to?
Findings
Procedure
Recommendations
Terms of Reference
This section points out discoveries made during the course of the report investigation.What does ‘this section’ refer to?
check_box Findings
Procedure
Recommendations
Terms of Reference
This section states actions that the writer of the report feels need to be taken based on the findings and conclusions.What does ‘this section’ refer to?
check_box Recommendations
Findings
Procedure
Terms of Reference
Tide Tropical Clean will be … with usual multi-media advertising campaigns.
produced
programmed
progressed
promoted
Visitors ………………… register with the police within one week of arriving. Anyone who does not can be fined $1,000.
Don’t have to
must
should
Shouldn’t
Wales, Scotland and England make up … UK
a
an
the
x
We are going to … Czech Republic this summer.
check_box the
a
an
x
We plan to issue new shares in order to ……………… our expansion in Asia.
finance
invest
subsidize
supply
We should not become too satisfied with our share price as economic conditions……………… uncertain.
check_box remain
constrain
maintain
retain
We teach people how to deal with questions and answers and manage your ……………… because of course in different cultures there’s a different response.
check_box audience
listener
reader
watcher
We want to film … TV commercial in the Kingdom of Saudi Arabia.
a
an
the
x
We’ve told you everything about this job opportunity in Uzbekistan. Now you tell us what you think. The ball is ……………… your court.
In
over
up
with
What enables us to bridge the gap between any two given cultures is often called cultural ………………
awareness
heritage
issue
life
When going to a new country to do business, you ………………… do some research on the etiquette and taboos of the host country.
check_box should
have to
mustn’t
needn’t
When I visit Taiwan for the first time I was like a fish out of ……………… everything was so different, and I couldn’t read any of the signs!
check_box water
lake
river
sea
When Tide Tropical Clean hits the shelves of supermarkets …What does ‘hit the shelves’ mean?
check_box become available
Become disappeared
become successful
become unavailable
Which is not a verb to do with advertising?
research
search
sponsor
target
Which one does not belong to advertising media?
billboards
books
directories
mailshots
Which one does not belong to advertising media?
check_box dics
Internet
press
radio
Which one does not belong to advertising media?
check_box pictures
commercials
point of sale
TV
Which one does not belong to method of advertising?
cinema
exhibition
public transport
sponsorship
You ………………… make a lot of small talk. Americans like to get down to business quickly.
don’t have to
have to
must
mustn’t
You ………………… write a short thank-you note to your host and hostess if you are entertained at their home.
don’t have to
have to
should
shouldn’t
You …………………… be very careful when driving. The roads are extremely dangerous.
check_box must
don’t have to
need
shouldn’t

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